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HOW CAN WE HELP YOU?

Channels
  • If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s):

  • You can choose your preference for adult channels in your guide...

  • Looks like we’re not getting enough signal from your aerial at the moment. Try these steps and we’ll see if we can help strengthen your signal:

  • Need to retune your channels? Just follow these steps:

  • It doesn’t happen often but when it does it can be distracting. Try these steps and we’ll see if we can line up the picture and sound:

  • This is usually a tell-tale sign that you’re disconnected from the internet. Give these steps a try and we’ll see if we can connect you:

  • Enrich your TV with pixel perfect HD channels. All you need is coverage in your area, a good signal from your aerial and a HDTV. You can check which Freeview HD channels are...

  • The edit channels feature is currently available in the guide.

  • With YouView you can tune in to a selection of the UK’s finest radio stations. All you need is...

  • Subscription channels use your internet, so if you have a broadband connection issue, you could run into trouble watching them. These steps could help:

Get in touch

Need more help? Visit our full contacts page here