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HOW CAN WE HELP YOU?

Picture & Sound
  • Your aerial is an important part of your set up. It brings you all your Freeview channels. Here’s some free information to help you get the best out of your aerial set up:

  • Let’s run through a few quick checks and see if we can bring your sound back:

  • Looks like we’re not getting enough signal from your aerial at the moment. Try these steps and we’ll see if we can help strengthen your signal:


  • Your TV signal is important to the quality of your Freeview channels. Here’s some useful information about your TV signal:

  • It doesn’t happen often but when it does it can be distracting. Try these steps and we’ll see if we can line up the picture and sound:

  • Does your screen look like its tinted pink or purple? This can happen if your HDMI signal isn’t being translated correctly by your box or TV...

  • Not able to change your volume using the YouView remote? It could be your settings need adjusting or an issue with the remote. Try these steps:

  • There is more than one reason why this could happen. Try these steps and we’ll see if we can solve it:

  • Your aerial brings you all your Freeview channels but can be affected by signal interference. Here’s a guide to identifying what could be interfering with your signal:

Get in touch

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