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Picture Break Up
We are aware of a band of high atmospheric pressure sitting over Wales, the south west and parts of southern England which may cause increased volumes of YVM302s and picture break up.  
Set Up
  • YouView boxes aren’t Wi-Fi enabled. They need a wired Ethernet connection to connect the internet, so that we can give you the best quality experience. We recommend using...

  • Your aerial is an important part of your set up. It brings you all your Freeview channels. Here’s some free information to help you get the best out of your aerial set up:

  • This is a handy guide to help you with some of the technical terms you may hear us refer to in other guides or in your YouView box manual.

  • YouView is a connected service that uses the internet for most of our best features, like On Demand, scroll back TV or search. You can use YouView without an internet connection but...

  • Everything you need to know about using powerline adapters:

  • Need to retune your channels? Just follow these steps:

  • Need help setting up your box? Let us guide you through it with our set up video:

  • Your powerline adapters help you connect your router to your box over long distances. If they’re not working your box will be disconnected from the internet. Try these steps to reconnect:

  • Having trouble connecting your box to the internet during set up? Try these steps:

  • We’re at our best when we’re connected to both your aerial and internet. If you aren’t able to use an aerial...

Get in touch

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