Support - Fix for YVM5004


Fix for YVM5004
Temporarily Unavailable
We didn't get the expected response we needed from our servers. Give these steps a go and we'll try again:

  1. Restart the app
    Simple but effective. Close the app completely and re-open it:
    • iOS 
      1. Double tap the Home button
      2. Find the YouView App
      3. Swipe away the app
      4. Return home and re-open the app
    • Android
      1. Go to the Settings menu (if you are on Android 5 or above press the square button on the right).
      2. Select App settings
      3. Find the YouView App and choose ‘Force stop’ (on Android 5 or above you will be able to swipe away the app to close it).
      4. Re-open the YouView App
  2. Check your network connection
    Make sure your mobile device is connected to the internet using mobile data or a Wi-Fi connection.
  3. Try again later
    Occasionally there may be a server outage, so please try again later and see if this has been resolved.
  4. Further help
    We didn’t expect you to end up here, but thanks for trying all the steps.
    We’d suggest contacting YouView directly.
Was this helpful?

Get in touch

We're open 10am - 8pm Monday to Saturday. 10am - 5pm on Sundays.