We didn't get the expected response we needed from our servers. Give these steps a go and we'll try again:
- Restart the app
Simple but effective. Close the app completely and re-open it:
- Double tap the Home button
- Find the YouView App
- Swipe away the app
- Return home and re-open the app
- Go to the Settings menu (if you are on Android 5 or above press the square button on the right).
- Select App settings
- Find the YouView App and choose ‘Force stop’ (on Android 5 or above you will be able to swipe away the app to close it).
- Re-open the YouView App
- Check your network connection
Make sure your mobile device is connected to the internet using mobile data or a Wi-Fi connection.
- Try again later
Occasionally there may be a server outage, so please try again later and see if this has been resolved.
- Further help
We didn’t expect you to end up here, but thanks for trying all the steps.
We’d suggest contacting YouView