Restart the app
Double tap the Home button
Find the YouView App
Swipe away the app
Return home and re-open the app
Go to the Settings menu.
Select App settings
Find the YouView App and choose ‘Force stop’
Re-open the YouView App
Please note: On Thursday 8th November 2018, we made some back-end changes to our mobile app, but unfortunately devices running Android 4.4 and earlier are unable to support these improvements. Users with these devices will see an error when attempting to use the app – where possible we recommend that you update the version of Android on your device. The app will continue to work on Android 5 (Lollipop) and above.
Check your network connection status
You may be successfully connected to your router but you may not have Internet access.
Check your connection status:
Press the HOME button on your remote
Scroll down to Settings
Select Advanced settings
Select Network status
Select Check connection
Here you can see if you have internet access.
Try again later - Mobile App
Occasionally there may be a server outage, so please try again later and see if this has been resolved.
We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider for further help.