We try to make things as easy as possible for you, but it looks like we're having a bit of trouble automatically connecting the app to your box. Try these steps and we'll help you connect:
- Use a YouView+ box
The YouView mobile app can only connect with recordable YouView boxes (YouView+).
If your box does not have recording capabilities, then we won't be able to connect to it. However you can still use the app by skipping the connection step in setup. You just won't be able to send recording requests from the app.
- Connect from home
To find your box, you'll need to make sure your mobile device is connected to Wi-Fi.
This needs to be from the same router your YouView+ box is connected to, this will also work if you YouView+ box is connected to your router using powerline adapters
. If both your box and mobile device are on the same network, try connecting again and it should do the rest for you.
- Check for software updates
Select which version of YouView you're using to show the steps:
- Change your standby mode
- Further help
We didn’t expect you to end up here, but thanks for trying all the steps.
We’d suggest contacting YouView
directly, they can help you further.