Use a YouView+ box
The mobile app can only connect to recordable YouView boxes (YouView+).
If your box does not have recording capabilities, then we won't be able to connect to it. However you can still use the app by skipping the connection step in setup. You just won't be able to send recording requests from the app.
Connect from home
To find your box, you'll need to make sure your mobile device is connected to Wi-Fi.
This needs to be from the same router your YouView+ box is connected to, this will also work if your YouView+ box is connected to your router using powerline adapters. If both your box and mobile device are on the same network, try connecting again and it should do the rest for you.
Check for software updates
Select Settings from the Main Menu
Select Software Information from Information & Reset
Select Update Software
We'll let you know if we find any updates and start downloading it for you.
Changing standby mode
You can change the standby mode to one that suits you best:
Open the Main Menu
From Box Management select Power & standby
Select Standby mode and choose your preferred mode
We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider for further help.