Fix for YVM900

A Mobile App FAQ

Connection refused

Starting today, we’ll be phasing out support for the YouView mobile app. See how this affects you at:

We were unable to connect your mobile device to your box. Follow these steps to successfully connect:

When automatically connecting the YouView Mobile App to your box, a message will appear on your TV requesting connection.

To connect, make sure you choose the ‘Allow’ option to complete setup.

Please note: Selecting ‘Don’t allow’ will refuse the connection and this error message will appear on screen. Please try again and select 'Allow' on your TV if you want to complete the setup.