Support - Guide isn't the same on the app

HOW CAN WE HELP YOU?

Guide isn't the same on the app
The app is designed to reflect the channels in your guide. If the channels on the app guide look different then try these steps:
  1. Connect your device
    The app will only mirror the channels in your guide if it is connected to your box.

    Not connected? Let us help you with that.
  2. Give us time
    Once connected it may take up to 24 hours for the app to fully sync with your box channels. If you've waited more than 24 hours, then try the next step
  3. Retune your channels
    A simple retune on your box may do the trick:
    1. Bring up the menu with your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select TV Channels
    4. Select Retune Channels

    Give it a couple of minutes to retune and check to see if your signal is back to normal.
  4. Further help
    We didn’t think you’d end up here, but thanks for trying all the above steps. If you need further assistance, please contact your box provider, internet service provider (if it is BT, TalkTalk or Plusnet) or drop a message on our community forum and you will receive the help you need. 
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