Connect your device
The app will only mirror the channels in your guide if it is connected to your box.
Not connected? Let us help you with that.
Give us time
Once connected it may take up to 24 hours for the app to fully sync with your box channels. If you've waited more than 24 hours, then try the next step.
Retune your channels
Bring up the menu with your remote
From Signal & Connection select TV Channels
Select Retune Channels
It can take a couple minutes to tune. Don't worry, we'll let you know when we're done.
Please note that it is not possible to manually retune the box.
If you've retuned and your signal is still on the low side, have a look through the steps in our How to improve your signal article.
If you have any trouble with retuning your YouView box or you've lost some channels, please contact your box provider, internet service provider (if it is BT, TalkTalk or Plusnet) or drop a message on our community forum and you will receive the help you need.
We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider for further help.