Before you start
There's a few things to know before you start:
The app can only connect to a YouView+ box. If your box doesn't have recording features then you can't connect the app to it. You can still use it as a mobile guide and a great way to discover content.
Connecting your app to your box means you can't use the Energy Saver standby mode.
Connect your mobile device to the Wi-Fi. This needs to be from the same router your box is connected to.
Turn your box & TV on.
Open the app and tap Connect. If you're using iOS or have more than one box, you'll need to select which box to connect to.
If your box wasn't found, check your box and mobile device again to ensure they are connected to the same network. If you continue to encounter connection issues you can get in contact with our
to help with this.
If the connection has been successful, a confirmation message will appear on your TV. Press OK
on your remote to accept the connection.
Tap Done on the app.
We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider for further help.