Head around the back of your box and check the aerial cable is securely connected.

Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.

Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on. 

Check your internet connection by going to: 

1. Press the Home button on your remote

2. Settings can be found via the cog at the top of the Menu.

3. Select Network & Internet

And choosing a Wifi or Ethernet connection.

The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.

Please don't leave this page while your router is restarting as you won't have any internet access.

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the  button on your hub for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.

If the previous steps didn’t fix the issue, you will need to give your box provider a call. Contact details for TalkTalk, can be found on our Useful Contacts page.

You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.