Check your internet
It’s an obvious one, but check the internet is working in your house. Use the Wi-Fi or an Ethernet cable on a mobile or laptop, to see if you can connect.
If you can’t connect, give your broadband provider a quick call.
Restart your TalkTalk TV Hub
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the button on your hub for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
Check your cables
Time to head round the back of your box. We’ll walk you through what to do.
First things first, we need to check how your box is connected to your router. Pick your connection:
Direct Ethernet cable
Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.
Follow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports.
Go to Network & Internet within your Settings menu:
If there is a local network connection issue, it will display a YVM4102 Error Message. If this is the case, you will be prompted to go through the setup journey to re-establish the connection.
If there is a general network connection issue, it will display a YVM4104 Error Message, If this is the case, you will be prompted to go through the setup journey to re-establish the connection.
If you have continued issues with connecting via Wi-Fi, we would recommend trying a wired connection instead.
Check your box is connected to the internet
Check your internet connection by going to:
Press the Home button on your remote
Settings can be found via the cog at the top of the Menu.
Select Network & Internet
And choosing a Wifi or Ethernet connection.
Restart your router
The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.
Please don't leave this page while your router is restarting as you won't have any internet access.
If the previous steps didn’t fix the issue, you will need to give your box provider a call. Contact details for TalkTalk, can be found on our Useful Contacts page.
You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.