Try again
If at first you don’t succeed. Try playing the programme again or opening the app again.
Check your Internet
You may be successfully connected to your router but you may not have Internet access.
Check your connection status:
Press the HOME button on your remote
Scroll down to Settings
Select Network
Select Advanced settings
Select Network status
Select Check connection
Choose Yes
Here you can see if you have internet access.
Check for software updates
Your TalkTalk TV Hub requires the latest software to ensure it's performing at its best and has the latest features available.
You can see the current software version and manually check for an update in your Settings menu. You'll need to be connected to the internet via Wi-Fi or Ethernet cable to complete any software updates:
Press the Home button on your remote
Settings can be found via the cog at the top of the Menu.
Select Device Preferences
Select About
Select Release to view the current software version or Select System Update and your TV Hub will automatically check for any new software updates. Select Check for updates if you want to manually check again.
Check your box is connected to the internet
Check your internet connection by going to:
Press the Home button on your remote
Settings can be found via the cog at the top of the Menu.
Select Network & Internet
And choosing a Wifi or Ethernet connection.
Restart your TalkTalk TV Hub
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the 
button on your hub for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
Further Help
If the previous steps didn’t fix the issue, you will need to give your box provider a call. Contact details for TalkTalk, can be found on our Useful Contacts page.
You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.