Head around the back of your box and check the aerial cable is securely connected.

Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.

Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on. 

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the  button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.

1. Press the Home button on your TV Hub remote

2. Settings can be found via the cog at the top of the Menu.

3. Select TV Settings

4. Select TV channels

5. Select Retune channels

Once tuning is complete, select the appropriate TV region and press the Back button to return to your channels.

Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.

Check the Freeview website to see if your transmitter is affected. 

Don’t know what transmitter you’re using? Pop your postcode into the Freeview home checker to find out.

If your area has multiple transmitters available, you can find out if there's any transmitter faults and see the signal strength of the alternative transmitters on the BBC Reception Check website.

Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:

• Storm/windy weather or high pressure conditions

• Engineering works to your local transmitter 

• 4G mobile transmitters

Have a read of our article: How to improve your signal for more help.

If the previous steps didn’t fix the issue, you will need to give your box provider a call. Contact details for TalkTalk, can be found on our Useful Contacts page.

You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.