Check your cables
Head around the back of your box and check the aerial cable is securely connected.
Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.
Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on.
Retune your channels
Press the Home button on your TV Hub remote
Settings can be found via the cog at the top of the Menu.
Select TV Settings
Select TV Channels
Select Retune Channels
Once tuning is complete, select the appropriate TV region and press the Back button to return to your channels.
Planned Engineering Works
Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.
Check the Freeview website to see if your transmitter is affected.
Don’t know what transmitter you’re using? Pop your postcode into the Freeview home checker to find out.
If your area has multiple transmitters available, you can find out if there's any transmitter faults and see the signal strength of the alternative transmitters on the BBC Reception Check website.
Check for signal interference
Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:
Storm/windy weather or high pressure conditions
Engineering works to your local transmitter
4G mobile transmitters
Have a read of our article: How to improve your signal for more help.