Support - Missing On Demand players

HOW CAN WE HELP YOU?

Missing On Demand players
Some On Demand players are only available in certain regions. If we can’t detect your region, then the player won’t be shown. Try these steps and we’ll check again:
  1. Availability check
    A quick sanity check. Use our availability checker to make sure the player is available in your area.

    Just enter your address details in the availability checker and see the On Demand section to find out.
  2. Check your cables
    Time to head round the back of your box. We’ll walk you through what to do.
     
    First things first, we need to check how your box is connected to your router. Pick your connection:
     
    • Direct Ethernet cable
       
      1. Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect it and reconnect it
      2. Follow the cable from your box to the back of your router and make sure it’s securely connected to one of your LAN ports.
     
    • Powerline adapters
       
      1. Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect it and reconnect it
      2. There should be two adapters plugged into your mains. One by your YouView box and one by your router. Check both adapters are switched on and make sure the Ethernet cables are securely connected
  3. Retune your channels
    A simple retune may do the trick:
     
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select TV Channels
    4. Select Retune Channels

    Give it a couple of minutes to retune and check to see if your signal is back to normal.

     
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to TV Signal & Quality
    3. Select Re-tune Channels
    4. Select Start re-tuning

    Give it a couple of minutes to retune and check to see if your signal is back to normal.
  4. Further help
    We didn’t think you’d end up here, but thanks for trying all the above steps.

    We’d suggest contacting your broadband provider for further help.
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