Support - Forgotten your Parental PIN


Viewers in the West & South West
Viewers in the West & South West of England may need to retune after 9am on the 19th June 2019 to ensure they receive all available Freeview channels. More information   here
Forgotten your Parental PIN
Don’t worry, it happens to us all at some point. Time for plan b:
First let’s try the default PIN, which is 1234. You might just get lucky.

No luck? The PIN must have been changed. If you’ve tried guessing all the 4 digit combinations you know already, let’s reset the PIN:
  1. Try entering your PIN. If it’s incorrect, select Forgotten PIN. This will only show if you've set up your security question.
  2. Use your remote to answer your security question. Forgotten the answer?
  3. Select Continue
  4. Enter your new PIN
  5. Confirm your new PIN

Don’t forget to jot the PIN down somewhere and keep it safe, we don’t want to see you back here (in the nicest way possible).

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