Support - BT Software Release 31.24.0


Viewers in the West & South West
Viewers in the West & South West of England may need to retune after 9am on the 19th June 2019 to ensure they receive all available Freeview channels. More information   here
A YouView box update
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19th June 2018

This update brings the new player, Amazon Prime Video to BT T2100 & T2200 devices and bug fixes.

T4000 devices will receive the bug updates but Amazon Prime Video will launch in the near future.

Amazon Prime Video offers thousands of popular movies and TV shows on demand. Users can also buy/rent content and access subscription streaming services.
What's new? imageAmazon Prime Video Player
You can access the Prime Video player from the Players section of Players & Apps

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Amazon Prime Video content can be found and launched through the Search Feature

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Once in the player, users can Search for content, rent or buy new movies, create a Watchlist and browse the different categories.

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Bug FixesWe have fixed a number of bugs in this release including:
  • An issue with the Live Pause feature where skipping forward after a pause would take you back to live TV and rewinding would be capped at x2 speed.
  • The playback bar showing the wrong programme title and time-buffer information if the channel had not been changed for a long period of time.
software versions imageManufacturer software: 31.24.0
Component software: 3.5.68

Latest software versions 
Discussions imageThis software version currently supports these box models:
    • DTR- T2100
    • DTR- T2200
    • DTR- T4000
    Not sure which box model you have? We'll show you how to find out.
    Important information imageThis is a phased software release therefore some boxes will receive this update before others.
    Discussions imageHave some feedback on this update? 
    Let us know on our community forum. We've set up a discussion thread specifically for this update.
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