Support - Guide not working properly

HOW CAN WE HELP YOU?

Guide not working properly
The guide is made up of two sections, Now & Next and the Backwards Programme Guide. See the below steps for help with the section that isn’t working properly:
  1. Backwards programme guide
    If you are seeing ‘No Information’ or ‘loading’ for programmes in the Backwards Programme Guide, then you may not be connected to the Internet. See Fix for YVM2102 for help if you're disconnected.

    If there are programmes that are unavailable to play in the Backwards Programme Guide, then these programmes may not be available yet, please try again later. Alternatively the broadcasters for these programmes may not have an On Demand service on YouView, but may join later.
  2. Now & Next
    If you have no information in the Now & Next section of your guide, then try restarting your TV. Press & hold the YouView button on the remote for 8 seconds, then let go. Your TV will then power down. Once it has turned off, turn it back on again.

    Check your cables
    Head around the back of your TV and check the aerial cable is securely connected.

    Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.

    Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on. 

    Retune your TV
    If after resetting your box you still have no information in the guide, try Re-Tuning your channels
  3. Further help
    We didn’t think you’d end up here, but thanks for trying all the above steps. If you need further assistance, please drop a message on our community forum and you will receive the help you need. 
Was this helpful?

Get in touch

Need more help? Visit our full contacts page here