Useful Contacts

Having trouble? Here are a list of useful contacts.

If your box or TV service is provided from BT, TalkTalk or Plusnet, they will provide the full support you need.

To find out who provides your service, check the logo on the top left hand side in your Main Menu.

BT TV

BT TV Subscription
customers

0800 111 4567

BT Broadband Only
customers

0808 100 6116

Lines open
24 hours, 365 days

Lines open
Mon - Fri: 9am - 5:30pm
Sat: 9am - 2pm

Website
BT TV Support

TalkTalk

Call
0345 172 0088

Lines open
Mon - Sun: 8am - 8pm

Website
TalkTalk TV support

Plusnet

Call
0345 140 0200

Lines open
Mon - Sun: 7.30am - 10pm

Website
Plusnet TV support

BT TV

BT TV Subscription
customers

0800 111 4567

BT Broadband Only
customers

0808 100 6116

Lines open
24 hours, 365 days

Lines open
Mon - Fri: 9am - 5:30pm
Sat: 9am - 2pm

Website
BT TV Support

TalkTalk

Call
0345 172 0088

Lines open
Mon - Sun: 8am - 8pm

Website
TalkTalk TV support

Plusnet

Call
0345 140 0200

Lines open
Mon - Sun: 7.30am - 10pm

Website
Plusnet TV support

BBC

Call
–––

Lines open
–––

Website
iPlayer support

ITV

Call
0844 881 4150
0344 881 4150

Lines open
Mon - Sun: 9am - 9pm

Email
ITV Email

All4

Call
0345 076 0191

Lines open
Mon - Fri: 9am - 9pm
Sat - Sun: 10am - 7pm
Public holidays: 10am - 7pm

Email
All4 Contact form

Channel 5

Call
0208 612 7700
0345 705 0505

Lines open
Mon - Thurs: 9am - 6pm
Fri: 9am - 5pm

Email
Channel 5 Email

UKTV

Call
–––

Lines open
–––

Website
UKTV contact us

Milkshake

Call
0208 612 7700
0345 705 0505

Lines open
Mon - Thurs: 9am - 6pm
Fri: 9am - 5pm

Email
Milkshake Email

NowTV

Call
–––

Lines open
–––

Websites
NowTV Help articles
NowTV Community

S4C

Call
0370 600 4141

Lines open
9am - 10pm

Website/Email
S4C Website
S4C Email

Netflix

Call
0800 096 6379

Lines open
24 hours

Sony Kids

Call
–––

Lines open
–––

Email
Sony Kids Email

Prime Video

Call
–––

Lines open
–––

Website
Amazon Prime Video Support

Ketchup TV

Call
–––

Email
–––

Website/Email
Ketchup TV Email

Sports Channel Network

Call
–––

Lines open
–––

Website/Email
Sports Channel Network Email

Planet Knowledge

Call
–––

Email
–––

Website/Email
Planet Knowledge Email

BT Broadband

Call
0800 111 4567

Lines open
24 hours, 365 days

Website
BT Broadband Support

TalkTalk

Call
0345 172 0088

Lines open
Mon - Sun: 8am - 8pm

Website
TalkTalk Support

Plusnet

Call
0345 140 0200

Lines open
Mon - Sun: 7.30am - 10pm

Website
Plusnet TV support

Humax

Call
0344 318 8800

Lines open
Mon - Fri: 9am - 5.30pm
Except Bank Holidays

Email
Humax Email

Huawei

Call
0800 088 6700

Lines open
Mon - Fri: 9am - 9pm
Sat: 9am - 5pm
Except Bank Holidays

Website
–––

Sony

Call
0207 365 2810

Lines open
Mon - Fri: 9am - 6pm

Website
Sony Website

QubeGB

Call
0330 1000 239

Lines open
Mon - Fri: 8am - 9pm
Sat: 8am -6pm

Website
QubeGB Website

TSG

Call
0333 920 7770

Lines open
–––––

Website
TSG Website

at800

Call
0808 1313 800

Lines open
Mon-Sat: 8am - 6pm

Website
at800 Website

Digital UK

Call
03456 50 50 50

Lines open
Mon - Fri: 9am - 6pm
Sat: 9am - 5pm

Website
Digital UK Website

Freeview

Call
03456 50 50 50

Lines open
Mon - Fri: 9am - 6pm
Sat: 9am - 5pm

Website
Freeview support