Support - Useful Contacts

Useful Contacts

Box and TV service providers

If your box or TV service is provided from BT, TalkTalk or Plusnet, they will provide the full support you need.

To find out who provides your service, check the logo on the top left hand side in your Main Menu.

BT TV Subscription customers
0800 111 4567

BT Broadband Only customers
0808 100 6116

Lines open
24 hours, 365 days

Lines open
Mon - Fri: 9am - 5:30pm
Sat - 9am: - 2pm

Website
BT TV support

Call
0345 172 0088

Lines open
Mon - Sun: 8am - 8pm

Website
TalkTalk TV support

Call
0345 140 0200

Lines open
Mon - Sun: 7.30am - 10pm

Website
Plusnet TV support

Content providers

BT TV Subscription customers
0800 111 4567

BT Broadband Only customers
0808 100 6116

Lines open
24 hours, 365 days

Lines open
Mon - Fri: 9am - 5:30pm
Sat - 9am: - 2pm

Website
BT TV support

Call
0345 172 0088

Lines open
Mon - Sun: 8am - 8pm

Website
TalkTalk TV support

Call
0345 140 0200

Lines open
Mon - Sun: 7.30am - 10pm

Website
Plusnet TV support

Call
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Lines open
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Website
iPlayer support

Call
0844 881 4150
0344 881 4150

Lines open
Mon - Sun: 9am - 9pm

Email
ITV Email

Call
0345 076 0191

Lines open
Mon - Fri: 9am - 9pm
Sat - Sun: 10am - 7pm
Public holidays: 10am - 7pm

Email
All4 Contact form

Call
0208 612 7700
0345 705 0505

Lines open
Mon - Thurs: 9am - 6pm
Fri: 9am - 5pm

Email
Channel 5 Email

Call
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Lines open
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Website
UKTV contact us

Call
0208 612 7700
0345 705 0505

Lines open
Mon - Thurs: 9am - 6pm
Fri: 9am - 5pm

Email
Milkshake Email

Call
------

Lines open
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Websites
NowTV Help articles
NowTV Community

Call
0370 600 4141

Lines open
9am - 10pm

Website/Email
S4C Website
S4C Email

Call
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Lines open
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Website/Email
STV Website
STV Email

Call
0800 096 6379

Lines open
24 hours

Websites
Netflix Website
Netflix Help

Call
------

Lines open
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Email
Sony Kids Email

Call
------

Lines open
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Website
Amazon Prime Video Support

Call
01223 750038

Email
support@ketchuptv.co.uk

Website
Ketchup TV

Call
01223 750038

Email
hello@sportschannelnetwork.co.uk

Website
Sports Channel Network

Call
01223 750038

Email
support@planetknowledge.tv

Website
Planet Knowledge

Broadband providers

Call
0800 111 4567 Lines open
24 hours, 365 days Website
BT TV support

Call
0345 172 0088 Lines open
Mon - Sun: 8am - 8pm Website
TalkTalk TV support

Call
0345 140 0200 Lines open
Mon - Sun: 7.30am - 10pm Website
Plusnet TV support
Manufacturers

Call
0344 318 8800
Lines open
Mon - Fri: 9am - 5.30pm
Except Bank Holidays Email
Humax Email

Call
0800 088 6700
Lines open
Mon - Fri: 9am - 9pm
Sat: 9am - 5pm
Except Bank Holidays Website
------

Call
0207 365 2810
Lines open
Mon - Fri: 9am - 6pm
Website
Sony Website
Engineer bodies

Call
0330 1000 239
Lines open
Mon - Fri: 8am - 9pm
Sat: 8am -6pm Website
QubeGB Website

Call
0333 920 7770 Lines open
------ Website
TSG Website
Digital signal specialists

Call
0808 1313 800 Lines open
Mon-Sat: 8am - 6pm Website
at800 Website

Call
03456 50 50 50
Lines open
Mon - Fri: 9am - 6pm
Sat: 9am - 5pm Website
Digital UK Website

Call
03456 50 50 50
Lines open
Mon - Fri: 9am - 6pm
Sat: 9am - 5pm Website
Freeview support

Terms and Conditions

YouView is subject to terms of use (see youview.com/terms-conditions), suitable broadband speed (at least 3Mb/s) and suitable coverage and availability.

Free-to-air channels available via TV aerial and may require aerial upgrade. Channel and content availability is subject to suitable coverage.

Record feature only available on YouView+ devices.

YouView mobile application is only compatible with YouView+ devices.

Ultra HD channels only available on 4k devices.

User interface images are displayed for illustration only and may differ on screen and content is subject to availability. User interface differs on YouView from Sony.

Catch up/on demand relates to content made available from the BBC, ITV, Channel 4, Channel 5, UKTV, S4C and STV in Scotland only.

Catch up/on demand via YouView on Sony relates only to content made available from the BBC, ITV, Channel 4 and Channel 5.

TalkTalk Player only available to TalkTalk broadband customers. BT Player only available to BT broadband customers.

UTV unavailable on YouView via catch up/on demand.

Limited ITV1 content in Scotland and Northern Ireland.

Only Sky Cinema content available via Now TV.

Not all programmes available via catch-up from past seven days.

Now TV and Netflix are subscription services.

All other rights reserved. YouView and the YouView logo are registered trade marks of YouView TV Limited and are used under licence.

All logos and content images are trademarks and/or copyright of their respective owners.

T’s and C’s apply to the YouView app and can be found in the Apple Store or Google Play Store.

Programme TX Dates & Copywright Lines

Crazy Head FIRST TX 26/10/2016 Wednesdays 9pm
Humans FIRST TX 30/10/2016 Sundays 9pm
The Secret Life of The Zoo
Cops UK: Bodycam Squad FIRST TX 04/11/2016 Fridays 9pm © Rawcut
Death In Paradise FIRST TX 26/10/2016 Wednesdays 9pm © Red Planet Pictures
Nurses Who Kill FIRST TX 12/10/2016 Wednesdays 10pm
Trading History FIRST TX 16/11/2016 Wednesdays 7pm© Warehouse 51 Productions
Citizen Khan FIRST TX 04/11/2016 8:30pm (C) BBC – Photographer: Jon Shard
Planet Earth II FIRST TX 06/11/2016 8pm (C) BBC NHU Photographer: Chadden Hunter Ep 5: Grasslands
Children In Need FIRST TX 18/11/2016 (C) BBC

ITV images:
This photograph is (C) ITV Plc and can only be reproduced for editorial purposes directly in connection with the programme or event mentioned above. Once made available by ITV plc Picture Desk, this photograph can be reproduced once only up until the transmission [TX] date and no reproduction fee will be charged. Any subsequent usage may incur a fee. This photograph must not be manipulated [excluding basic cropping] in a manner which alters the visual appearance of the person photographed deemed detrimental or inappropriate by ITV plc Picture Desk. This photograph must not be syndicated to any other company, publication or website, or permanently archived, without the express written permission of ITV Plc Picture Desk. Full Terms and conditions are available on the website www.itvpictures.com

Dec2016

Peter Pan Goes Wrong BBC1 (C) BBC – Photographer: Idil Sukan
Slum Britain TX TUE 6TH DEC AT 10PM Channel 5 ©Nick Hedges/Shelter
The X Files: Christmas Carol TX FRIDAY 23RD DEC FROM 9-11PM Channel Spike THE X-FILES TM & © Fox and its related entities. All rights reserved.
Vigilante Britain TX MON 12TH DEC AT 9PM Channel 5Star ©ITN
Boe and Ball: One Night Only ITV TX Info: Friday 9th December, 9pm
Hairspray Live! TX Info: Friday 9th December, 8pm
The Only Way Is Essexmas TX Info: ITVBe Over 2 consecutive nights (Late December)
Carjackers Channel E4 TX Info Wednesdays 7:30pm
This Is Us Channel 4 TX Info Tuesdays 9pm
Ireland With Ardal O’Hanlon More 4 TX Info Wednesdays 9pm

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