Support - Useful Contacts

HOW CAN WE HELP YOU?

Useful Contacts
  1. Box and TV service providers 
    If your box or TV service is provided from BT, TalkTalk or Plusnet, they will provide the full support you need. 

    To find out who provides your service, check the logo on the top left hand side in your Main Menu.

     
    BT LogoBT TV Subscription customers
    0800 111 4567

    BT Broadband Only customers 
    0808 100 6116
    Lines open
    24 hours, 365 days


    Lines open 
    Mon - Fri: 9am - 5:30pm
    Sat - 9am: - 2pm
    Website
    BT TV support

     
     
    Talk Talk LogoCall
    0345 172 0088
    Lines open
    Mon - Sun: 8am - 8pm
    Website
    TalkTalk TV support
     
    Plusnet LogoCall
    0345 140 0200
    Lines open
    Mon - Sun: 7.30am - 10pm
    Website
    Plusnet TV support
         
  2. Content providers
    BT LogoBT TV Subscription customers
    0800 111 4567

    BT Broadband Only customers 
    0808 100 6116
    Lines open
    24 hours, 365 days


    Lines open 
    Mon - Fri: 9am - 5:30pm
    Sat - 9am: - 2pm
     
    Website
    BT TV support

     
     
    Talk Talk LogoCall
    0345 172 0088
    Lines open
    Mon - Sun: 8am - 8pm
    Website
    TalkTalk TV support
     
     
    Plusnet LogoCall
    0345 140 0200
    Lines open
    Mon - Sun: 7.30am - 10pm
    Website
    Plusnet TV support
     
    BBC LogoCall
    ------
    Lines open
    ------
    Website
    iPlayer support
     
     
    ITV LogoCall
    0844 881 4150
    0344 881 4150
    Lines open
    Mon - Sun: 9am - 9pm
     
    Email
    ITV Email
     
     
    Channel 4 LogoCall
    0345 076 0191

     
    Lines open
    Mon - Fri: 9am - 9pm
    Sat - Sun: 10am - 7pm
    Public holidays: 10am - 7pm
    Email
    All4 Contact form

     
     
    Channel 5 LogoCall
    0208 612 7700
    0345 705 0505
    Lines open
    Mon - Thurs: 9am - 6pm
    Fri: 9am - 5pm
    Email
    Channel 5 Email
     
     
    UKTV LogoCall
    ------
    Lines open
    ------
    Website
    UKTV contact us
     
    Milkshake LogoCall
    0208 612 7700
    0345 705 0505
    Lines open
    Mon - Thurs: 9am - 6pm
    Fri: 9am - 5pm
    Email
    Milkshake Email
     
     
    Now TV LogoCall
    ------
     
    Lines open
    ------
     
    Websites
    NowTV Help articles
    NowTV Community
     
    S4C LogoCall
    0370 600 4141
     
    Lines open
    9am - 10pm
     
    Website/Email
    S4C Website
    S4C Email
     
    STV LogoCall
    ------
     
    Lines open
    ------
     
    Website/Email
    STV Website
    STV Email
     
    Netflix LogoCall
    0800 096 6379
     
    Lines open
    24 hours
     
    Websites
    Netflix Website
    Netflix Help
     
    Sony Kids logoCall
    ------
    Lines open
    ------
    Email
    Sony Kids Email
     
     
    Amazon Prime Video LogoCall
    ------
    Lines open
    ------
    Website
    Amazon Prime Video Support
     
    Ketchup TV LogoCall
    01223 750038
    Email
    support@ketchuptv.co.uk
    Website
    Ketchup TV
     
    Sports Channel Network LogoCall
    01223 750038
    Email
    hello@sportschannelnetwork.co.uk
    Website
    Sports Channel Network
     
    Planet Knowledge LogoCall
    01223 750038
    Email
    support@planetknowledge.tv
    Website
    Planet Knowledge
     
  3. Broadband providers
    BT LogoCall
    0800 111 4567
    Lines open
    24 hours, 365 days
    Website
    BT TV support
     
    Talk Talk LogoCall
    0345 172 0088
    Lines open
    Mon - Sun: 8am - 8pm
    Website
    TalkTalk TV support
     
    Plusnet LogoCall
    0345 140 0200
    Lines open
    Mon - Sun: 7.30am - 10pm
    Website
    Plusnet TV support
         
  4. Manufacturers
    Humax LogoCall
    0344 318 8800
     
    Lines open
    Mon - Fri: 9am - 5.30pm
    Except Bank Holidays
    Email
    Humax Email
     
     
    Huawei LogoCall
    0800 088 6700
     
    Lines open
    Mon - Fri: 9am - 9pm
    Sat: 9am - 5pm 
    Except Bank Holidays
    Website
    ------
     
     
    Sony LogoCall
    0207 365 2810
     
    Lines open
    Mon - Fri: 9am - 6pm
     
    Website
    Sony Website
     
     
  5. Engineer bodies
    QubeGB LogoCall
    0330 1000 239
     
    Lines open
    Mon - Fri: 8am - 9pm
    Sat: 8am -6pm
    Website
    QubeGB Website
     
     
    TSG LogoCall
    0333 920 7770
    Lines open
    ------
    Website
    TSG Website
     
  6. Digital signal specialists
    at 800 LogoCall
    0808 1313 800
    Lines open
    Mon-Sat: 8am - 6pm
    Website
    at800 Website
     
    Digital UK LogoCall
    03456 50 50 50
     
    Lines open
    Mon - Fri: 9am - 6pm
    Sat: 9am - 5pm
    Website
    Digital UK Website
     
     
    Freeview LogoCall
    03456 50 50 50
     
    Lines open
    Mon - Fri: 9am - 6pm
    Sat: 9am - 5pm
    Website
    Freeview support
     

Get in touch

Need more help? Visit our full contacts page here