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YouView Support
Use the Site Map to find your way around YouView Support.
YouView Box
Error Messages
- YVM4900
- YVM4302 No Signal
- YVM4305 TV Channels Unavailable
- YVM4105 App Unavailable
- YVM4104 Service Unavailable
- YVM4102 Broadband Connection Unavailable
- Fix for YVM302
- Fix for IPC6011
- Fix for YVM305
- Fix for YVM607
- Fix for YVM912
- Fix for YVM401
- Fix for YVM900
- Fix for YVM210
- Fix for YVM501
- Fix for YVM104
- Fix for YVM102
- Fix for YVM606
- Fix for YVM751
- Fix for YVM105
- Fix for YVM503
- Fix for IPC6023
- Fix for IPC6024
- Fix for IPC6016
- Fix for YVM106
- Fix for YVM502
- Fix for YVM211
Set up
- Using a shared aerial
- Using YouView without an aerial
- Using YouView without internet
- How to improve your signal
- Using an indoor or loft aerial
- Using a satellite dish
- Changing HDMI resolution
- Changing Broadband Provider
- Retune your channels
- Setting up your box
- Box too far from router to connect
- Wi-Fi set up
- Using WI-FI to connect your box
- Router not connected to internet
- How to use Voice Search with Amazon Alexa
- Pairing Amazon Alexa to YouView
- Using an aerial booster
- Using powerline adapters
- Frozen set up screen
- Postcode not recognised
- Powerline adapters not working
- Using Ultra HD
- Multiple YouView boxes
- Pre-owned YouView boxes
- Surround sound
Box and Remote
- TalkTalk TV Hub Software Update
- YouView App Not Updating on TalkTalk TV Hub
- TV Remote
- Factory Reset
- Using Maintenance Mode
- TV beeping when using remote
- Checking your box model
- Change automatic standby time
- Box stuck in nearly ready
- Reset your remote control
- Sync remote to the TV
- Remote not working
- Remote control guide
- Box won't switch on
- Factory reset your box
- Using smart standby
- Box start up is slow
- Box keeps going into standby
- Make your box energy efficient
- Stop YouView remote controlling other Humax boxes
- Volume buttons not working
- Using interactive zoom
Channels
- 'No Information' or 'Loading' in the guide on TalkTalk TV Hub
- Using the TV Guide on TalkTalk TV Hub
- Hide and Unhide Channels on TalkTalk TV Hub
- Guide not working on TalkTalk TV Hub
- Retune your channels on TalkTalk TV Hub
- Missing Channels on TalkTalk TV Hub
- Getting radio channels
- Switching between Aerial and Internet Mode
- Getting HD channels
- Hide/unhide channels
- Missing freeview channels
- Freeview picture break up
- Can't watch subscription channels
- Hide/unhide adult channels
- Douglas & Kendal Retune Event
- Winter Hill, Saddleworth, Storeton, Lancaster, Pendle Forest, Caldbeck, Caldbeck Scotland & Moel y Parc Retune Event
- Channel Closures on 22nd June 2020
- Bilsdale retune Event
- Waltham, Belmont, Nottingham & Divis retune Event
- Winter Hill Simulcast
- Emley Moor (relays), Idle, Keighley, Oliver's Mount & Sandy Heath Retune Event
- Emley Moor, Chesterfield, Sheffield, Belmont & Tacolneston Retune Event
- Angus Retune Event
- Bilsdale, Chatton, Fenham, Idle, Oliver's Mount & Pontop Pike Retune Event
- Winter Hill, Emley Moor, Belmont, Sheffield & Idle Retune Event
- Dover, Midhurst, Whitehawk Hill, Reigate & Rowridge Retune Event
- Pontop Pike Simulcast Event
- 'No Information' or 'Loading' in the Guide
- Picture & sound out of sync
- Scotland & Northern Ireland Retune Event
- Dover Simulcast Event
- Selkirk & Black Hill Retune Event
- Caldbeck Retune Event
- Bluebell Hill & Crystal Palace relays Retune Event
- Carmel & Kilvey Hill Retune Event
- Subscription channel break up
Guide
On Demand
- Help for Netflix 'Basic with Ads' plan
- On Demand player or app not working
- On Demand Player not working
- Using TV Shows & Films
- Using On Demand on TalkTalk TV Hub
- ITV Hub app unavailable
- Now TV app unavailable
- On Demand playback not smooth
- Help with On Demand buffering
- Unavailable On Demand Programmes
- On Demand on YouView
- Missing On Demand Apps
- Error: Unavailable
- Broadband data allowance
- Buy or rent films & TV
- How do I add content to my Watch List?
Parental Controls & PIN
Updates
- TalkTalk TV Hub Release - 2023-01-12-cef9e52f8
- BT Software Update 32.144.0 / 3.8.70
- Humax Retail software update 32.143.10 / 3.8.86
- TalkTalk TV Hub Release - 2022-11-29-4e6dc838bf
- BT Software Update - 4.1.4 / 0.3.176
- BT Software Update - 4.1.6 / 0.6.242
- TalkTalk TV Hub Release - 2022-10-25-bdd8bf813d
- BT Software Update 32.143.0 / 3.8.70
- Humax Retail software update 32.143.10 / 3.8.76
- Humax Retail software update 32.143.10 / 3.8.72
- BT Software Update - 4.0.250 / 0.6.152
- BT Software Update - 4.0.252 / 0.3.102
- TalkTalk TV Hub Release - 2022-09-21-59a8686ce8
- BT Software Update - Visual Guide On Demand
- BT Software Update - 4.0.246 / 0.3.52
- BT Software Update - 4.0.246 / 0.6.124
- Humax Retail software update 32.137.10 / 3.8.58
- BT Software Update 32.141.0 / 3.8.50
- Humax Retail Privacy Policy Update
- BT Software Update - 4.0.238 / 0.6.112
- Humax Retail software update 32.137.10 / 3.8.48
- BT Software Update - 4.0.228 / 0.2.202
- BT Software Update - 4.0.222 / 0.6.18
- BT Software Update - 4.0.224 / 0.2.174 BT TV Box Mini Launch
- Humax Retail software update 32.137.10 / 3.8.36
- BT Software Update - Visual Guide
- BT Software Update - 4.0.220 / 0.5.252
- Humax Retail software update 32.137.10 / 3.8.20
- Humax Retail software update 32.137.10 / 3.8.16
- BT Software Update - 4.0.216 / 0.5.228
- Humax Retail software update 32.137.10 / 3.8.12
- BT Software Update 32.137.0 / 3.8.4
- Humax Retail software update 32.137.10 / 3.8.8
- Humax Retail software update 32.137.10 / 3.8.4
- Humax Retail software update 32.135.10 / 3.7.250
- Humax Retail software update 32.135.10 / 3.7.246
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.234
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.226
- BT Software Update - 4.0.194 / 0.5.116
- Humax Retail software update 32.135.10 / 3.7.236
- BT TV Box Pro Software Update
- BT Software Update - 0.5.110
- BT Software Update 32.135.0 / 3.7.216
- Humax Retail software update 32.135.10 / 3.7.220
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.192
- BT Software Update 0.4.172 / 4.0.130
- Humax Retail software update 32.128.10 / 3.7.212
- BT Software Update 32.128.0 / 3.7.164
- Humax Retail software update 32.128.10 / 3.7.194
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.162
- Humax Retail software update 32.127.10 / 3.7.164
- BT Software Update 0.5.34
- Humax Retail software update 32.127.10 / 3.7.154
- Humax Retail software update 32.127.10 / 3.7.142
- BT Software Update 0.4.222
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.136
- BT Software Update 0.4.212 - Wi-Fi
- Humax Retail software update 32.115.10 / 3.7.132
- Humax Retail software update 32.115.10 / 3.7.128
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.120
- BT Software Update 32.53.0 / 3.7.108
- BT Software Update 32.115.0 / 3.7.112
- Humax Retail software update 32.115.10 / 3.7.122
- Humax Retail software update 32.115.10 / 3.7.112
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.108
- Humax Retail software update 32.53.10 / 3.7.108
- BT Software Update 32.53.0 / 3.7.76 - Live Events Carousel
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.86
- Humax Retail software update 32.53.10 / 3.7.96
- BT Software Update 0.4.52 / 4.0.116 - BT TV Box Pro Launch
- Humax Retail software update 32.53.10 / 3.7.92
- Humax Retail software update 32.53.10 / 3.7.86
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.76
- BT Software Update 32.53.0 / 3.7.76 - New Home Screen
- Humax Retail software update 32.53.10 / 3.7.82
- Humax Retail - Home Screen & Sport Live Events
- Humax Retail software update 32.53.10 / 3.7.76
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.66
- Humax Retail software update 32.53.10 / 3.7.72
- Humax Retail software update 32.53.10 / 3.7.66
- BT software update 32.53.0 / 3.7.54
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.54
- Humax Retail software update 32.53.10 / 3.7.58
- Humax Retail software update 32.46.10 / 3.7.54
- BT software update 32.51.0 / 3.7.42
- Humax Retail software update 32.46.10 / 3.7.46
- Humax Retail software update 32.46.10 / 3.7.34
- Humax Retail software update 32.46.10 / 3.7.26
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.14
- BT software update 32.51.0 / 3.7.8
- Humax Retail software update 32.46.10 / 3.7.16
- BT software update 32.51.0 / 3.7.0
- Humax Retail software update 32.46.10 / 3.7.14
- TalkTalk Software Update 60.48.91 & 72.48.91/ 3.6.248
- Humax Retail software update 32.46.10 / 3.7.2
- TalkTalk Software Update 70.45.159 / 3.3.164
- Humax Retail Software Update 29.107.0 / 3.3.164
- BT software update 29.107.0 / 3.3.164
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.6.217
- Humax Retail software update 32.46.10 / 3.6.246
- BT software update 32.47.0 / 3.6.236
- Humax Retail software update 32.46.10 / 3.6.240
- Humax Retail software update 32.46.10 / 3.6.236
- BT software update 32.47.0 / 3.6.234
- Humax Retail software update 32.46.10 / 3.6.230
- Humax Retail software update 32.46.10 / 3.6.226
- TalkTalk Software Update 60.48.91 & 72.48.91 / 3.6.216
- BT software update 32.45.0 / 3.6.190
- Latest Box Versions
- Humax Retail software update 32.44.10 / 3.6.202
- BT software update 32.43.0 / 3.6.174
- BT software update 32.38.0 / 3.6.154
- Humax Retail software update 32.44.10 / 3.6.190
- BT software update 32.36.0 & 32.38.0
- BT software update 32.42.0 / 3.6.168
- TalkTalk Software Update 60.48.87 & 72.48.87 / 3.6.162
- Humax Retail software update 32.35.10 / 3.6.180
- Humax Retail software update 32.35.10 / 3.6.174
- BT software update 32.41.0 / 3.6.168
- TalkTalk Software Update 60.48.81 & 72.48.81 / 3.6.138
- Humax retail software update 32.35.10 / 3.6.156
- BT software update 32.36.0 / 3.6.154
- BT software update 32.37.0 / 3.6.154
- BT software update 32.37.0 / 3.6.146
- BT Software Release 31.24.0 / 3.5.68
- Humax retail software update 32.35.10 / 3.6.146
- Humax retail software update 32.35.10 / 3.6.142
- Humax retail software update 32.35.10 / 3.6.136
- BT software update 32.35.0 / 3.6.128
- Humax retail software update 32.35.10 / 3.6.128
- Humax retail software update 32.32.10 / 3.6.124
- Humax retail software update 32.32.10 / 3.6.128
- BT software update 29.107.0 / 3.3.160
- BT software update 32.32.0 / 3.6.114
- BT Software Release 32.32.0 / 3.6.108
- Humax retail software update 32.32.10 / 3.6.120
- BT Software update 32.32.0 / 3.6.108
- Humax retail software update 32.32.10 / 3.6.114
- Humax Retail Software Update 32.32.10 / 3.6.108
- Humax Retail Software Release 32.18.10 / 3.6.106
- Humax Retail Software Update 32.18.10 / 3.6.94
- Humax Retail - Voice Search with Amazon Alexa
- Humax Retail 32.18.10 / 3.6.94 - TV Shows & Films
- Humax Retail Software Update 32.18.10 / 3.6.86 Continue Watching On Demand
- TalkTalk Software update xx.48.72 / 3.6.82
- Humax Retail Software Update 32.18.10 / 3.6.86
- Humax Retail Software Update 32.18.10 / 3.6.74
- BT Software Update 32.23.50 / 3.6.48
- TalkTalk Software Update xx.48.64 / 3.6.36
- BT Software Update 32.23.0 / 3.6.48
- Humax Retail Software Update 32.18.10 / 3.6.62
- TalkTalk Software Update xx.48.54 / 3.6.36 & Amazon
- Humax Retail 32.18.10 / 3.6.58
- BT Software Update 32.23.0 / 3.6.44
- TalkTalk Software Update 60.48.53 / 3.6.36 & 72.48.53 / 3.6.36
- Humax Retail Software Update 32.18.10 / 3.6.48
- Humax Retail Software Update 32.18.10 / 3.6.44
- Humax Retail Software Update 32.18.10 / 3.6.36
- Humax Retail Software Update 31.73.10 / 3.5.156
- BT Software Update 31.108.0 / 3.5.136
- BT Software Release 31.106.0 & Amazon
- BT Software Update 31.69.0 / 3.5.132
- Humax Retail Software Update 31.62.10 / 3.5.134
- BT Software Release 31.106.0 / 3.5.96
- Humax Retail Software Update 31.62.10 / 3.5.120
- Talk Talk Software Update 60.47.119 / 3.5.116, 72.47.119 / 3.5.116
- Humax Retail Software Update 31.62.10 / 3.5.112
- Humax Retail Software Update 29.106.0 / 3.3.160
- BT Software Update 31.28.0 / 3.5.74
- BT Software Update 29.106.0 / 3.3.160
- Humax software update 29.105.0
- TalkTalk Software Update 60.47.88 / 3.5.88, 72.47.88 / 3.5.88
- TalkTalk software update 72.45.145/ 60.45.145/ 70.45.146
- Humax software update 29.58.10
- Humax software update 29.104.0
- BT software release 29.58.0
- BT software update 29.104.0
- BT software update 29.53.0
- BT software update 29.45.0
- TalkTalk software update 72.44.211/70.44.212/ 60.44.211
- Plusnet software update 29.36.0
- Humax software update 29.36.0
- BT software update 29.36.0
- Humax Software Update 29.27.0
- BT software update 29.27.0
- Humax Retail Software Update 31.56.10
- Humax software update 29.44.10
- BT Software update 32.31.0 / 3.6.92
- TalkTalk Software Update 70.45.159 / 3.3.156
Picture & Sound
Accessibility
About YouView
- Moving home
- Can I use an aerial booster?
- Can I get someone to install my box?
- What is YouView?
- Broadband speed requirements
- Using the red button services
- How much does YouView cost?
- Technical Terms Glossary
- Do I need a monthly subscription?
- YouView Terms of Use - Part 2: Privacy and Cookies Policy
- YouView Terms of Use - Part 1: Terms and Conditions
- Getting YouView
- Using YouView outside the UK
YouView on Sony
About YouView on Sony
Accessibility
Error Messages
Guide
On Demand
Parental Controls & PIN
Picture & Sound
Recordings
Updates
- Sony 2021 Range [APK Version: 2022-11-30-98a987bc18-sony]
- Sony 2021 Range [APK Version: 2022-10-31-e2200d5946-sony]
- Sony 2021 Range [APK Version: 2022-10-15-cbb70c33ac-sony]
- Sony 2021 Range [APK Version: 2022-10-10-062f80b195-sony]
- Sony 2021 Range [APK Version: 2022-09-30-ce49486711-sony]
- Sony 2021 Range [APK Version: 2022-08-22-d1dd690488-sony]
- Sony 2021 Range [APK Version: 2022-03-31-e55f5176ff]
- Sony 2021 Range [APK Version: 2022-03-09-2c8e5fa646]
- Sony 2021 Range [APK Version: 2022-02-09-789368b83d]
- Sony 2020 Range [APK Version: 2020-11-26-d18b31ab1e]
- Sony 2020 Range [APK Version: 2020-09-25-3a562f3fd7]
- Sony 2020 Range [APK Version: 2020-06-04-39cdfb2a2c]
- Latest Sony Versions
- Sony 2020 Range [APK Version: 2020-03-26-e910a989a]
- 2018 Range (AF9 and ZF9 Series) [PKG6.0358]
- Sony TV Software Update PKG6.0358
- Sony TV Software Update PKG6.5629
- 2018 Range [PKG6.5629]
- 2016/2017 Range [PKG6.5629]
- 2015 Range [4K TV: PKG5.381 / 2K TV: PKG5.381]
- Sony TV software update PKG6.0614
- Sony TV Operating System Update
- Updating YouView Software on Sony
Get in touch
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