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YouView Support
Use the Site Map to find your way around YouView Support.
YouView Box
Error Messages
Set up
- Changing HDMI resolution
- Router not connected to internet
- How to use Voice Search with Amazon Alexa
- Pairing Amazon Alexa to YouView
- Setting up your box
- Using an aerial booster
- Using YouView without an aerial
- Using YouView without internet
- Using WI-FI to connect your box
- Using powerline adapters
- Frozen set up screen
- Box too far from router to connect
- Postcode not recognised
- Changing Broadband Provider
- Powerline adapters not working
- How to improve your signal
- Using Ultra HD
- Multiple YouView boxes
- Using a satellite dish
- Pre-owned YouView boxes
- Using an indoor or loft aerial
- Using a shared aerial
- Retune your channels
- Surround sound
Box and Remote
- Box stuck in nearly ready
- Using Maintenance Mode
- TV beeping when using remote
- Reset your remote control
- Sync remote to the TV
- Remote not working
- Remote control guide
- Box won't switch on
- Factory reset your box
- Checking your box model
- Using smart standby
- Box start up is slow
- Box keeps going into standby
- Change automatic standby time
- Make your box energy efficient
- Stop YouView remote controlling other Humax boxes
- Volume buttons not working
- Using interactive zoom
Channels
- Missing freeview channels
- Bilsdale retune Event
- Waltham, Belmont, Nottingham & Divis retune Event
- Winter Hill Simulcast
- Emley Moor (relays), Idle, Keighley, Oliver's Mount & Sandy Heath Retune Event
- Emley Moor, Chesterfield, Sheffield, Belmont & Tacolneston Retune Event
- Angus Retune Event
- Bilsdale, Chatton, Fenham, Idle, Oliver's Mount & Pontop Pike Retune Event
- Winter Hill, Emley Moor, Belmont, Sheffield & Idle Retune Event
- Dover, Midhurst, Whitehawk Hill, Reigate & Rowridge Retune Event
- Pontop Pike Simulcast Event
- 'No Information' or 'Loading' in the Guide
- Can't watch subscription channels
- Picture & sound out of sync
- Scotland & Northern Ireland Retune Event
- Dover Simulcast Event
- Selkirk & Black Hill Retune Event
- Caldbeck Retune Event
- Bluebell Hill & Crystal Palace relays Retune Event
- Carmel & Kilvey Hill Retune Event
- Getting HD channels
- Hide/unhide adult channels
- Getting radio channels
- Freeview picture break up
- Subscription channel break up
- Hide/unhide channels
Guide
On Demand
Parental Controls & PIN
Updates
- Humax Retail software update 32.46.10 / 3.6.220
- BT software update 32.45.0 / 3.6.190
- Latest Box Versions
- Humax Retail software update 32.44.10 / 3.6.202
- BT software update 32.43.0 / 3.6.174
- BT software update 32.38.0 / 3.6.154
- Humax Retail software update 32.44.10 / 3.6.190
- BT software update 32.36.0 & 32.38.0
- BT software update 32.42.0 / 3.6.168
- TalkTalk Software Update 60.48.87 & 72.48.87 / 3.6.162
- Humax Retail software update 32.35.10 / 3.6.180
- Humax Retail software update 32.35.10 / 3.6.174
- BT software update 32.41.0 / 3.6.168
- TalkTalk Software Update 60.48.81 & 72.48.81 / 3.6.138
- Humax retail software update 32.35.10 / 3.6.156
- BT software update 32.36.0 / 3.6.154
- BT software update 32.37.0 / 3.6.154
- BT software update 32.37.0 / 3.6.146
- BT Software Release 31.24.0 / 3.5.68
- Humax retail software update 32.35.10 / 3.6.146
- Humax retail software update 32.35.10 / 3.6.142
- Humax retail software update 32.35.10 / 3.6.136
- BT software update 32.35.0 / 3.6.128
- Humax retail software update 32.35.10 / 3.6.128
- Humax retail software update 32.32.10 / 3.6.124
- Humax retail software update 32.32.10 / 3.6.128
- BT software update 29.107.0 / 3.3.160
- BT software update 32.32.0 / 3.6.114
- BT Software Release 32.32.0 / 3.6.108
- Humax retail software update 32.32.10 / 3.6.120
- BT Software update 32.32.0 / 3.6.108
- Humax retail software update 32.32.10 / 3.6.114
- Humax Retail Software Update 32.32.10 / 3.6.108
- Humax Retail Software Release 32.18.10 / 3.6.106
- Humax Retail Software Update 32.18.10 / 3.6.94
- Humax Retail - Voice Search with Amazon Alexa
- Humax Retail 32.18.10 / 3.6.94 - TV Shows & Films
- Humax Retail Software Update 32.18.10 / 3.6.86 Continue Watching On Demand
- TalkTalk Software update xx.48.72 / 3.6.82
- Humax Retail Software Update 32.18.10 / 3.6.86
- Humax Retail Software Update 32.18.10 / 3.6.74
- BT Software Update 32.23.50 / 3.6.48
- TalkTalk Software Update xx.48.64 / 3.6.36
- BT Software Update 32.23.0 / 3.6.48
- Humax Retail Software Update 32.18.10 / 3.6.62
- TalkTalk Software Update xx.48.54 / 3.6.36 & Amazon
- Humax Retail 32.18.10 / 3.6.58
- BT Software Update 32.23.0 / 3.6.44
- TalkTalk Software Update 60.48.53 / 3.6.36 & 72.48.53 / 3.6.36
- Humax Retail Software Update 32.18.10 / 3.6.48
- Humax Retail Software Update 32.18.10 / 3.6.44
- Humax Retail Software Update 32.18.10 / 3.6.36
- Humax Retail Software Update 31.73.10 / 3.5.156
- BT Software Update 31.108.0 / 3.5.136
- BT Software Release 31.106.0 & Amazon
- BT Software Update 31.69.0 / 3.5.132
- Humax Retail Software Update 31.62.10 / 3.5.134
- BT Software Release 31.106.0 / 3.5.96
- Humax Retail Software Update 31.62.10 / 3.5.120
- Talk Talk Software Update 60.47.119 / 3.5.116, 72.47.119 / 3.5.116
- Humax Retail Software Update 31.62.10 / 3.5.112
- Humax Retail Software Update 29.106.0 / 3.3.160
- BT Software Update 31.28.0 / 3.5.74
- BT Software Update 29.106.0 / 3.3.160
- Humax software update 29.105.0
- TalkTalk Software Update 60.47.88 / 3.5.88, 72.47.88 / 3.5.88
- TalkTalk software update 72.45.145/ 60.45.145/ 70.45.146
- Humax software update 29.58.10
- Humax software update 29.104.0
- BT software release 29.58.0
- BT software update 29.104.0
- BT software update 29.53.0
- BT software update 29.45.0
- TalkTalk software update 72.44.211/70.44.212/ 60.44.211
- Plusnet software update 29.36.0
- Humax software update 29.36.0
- BT software update 29.36.0
- Humax Software Update 29.27.0
- BT software update 29.27.0
- Humax Retail Software Update 31.56.10
- Humax software update 29.44.10
- BT Software update 32.31.0 / 3.6.92
- TalkTalk Software Update 70.45.159 / 3.3.156
Picture & Sound
Accessibility
About YouView
- Using the red button services
- Moving home
- Can I use an aerial booster?
- Broadband speed requirements
- Can I get someone to install my box?
- How much does YouView cost?
- Technical Terms Glossary
- What is YouView?
- Do I need a monthly subscription?
- YouView Terms of Use - Part 2: Privacy and Cookies Policy
- YouView Terms of Use - Part 1: Terms and Conditions
- Getting YouView
- Using YouView outside the UK
YouView on Sony
About YouView on Sony
Accessibility
Error Messages
Guide
On Demand
Parental Controls & PIN
Picture & Sound
Recordings
Updates
- Latest Sony Versions
- Sony 2020 Range [APK Version: 2020-03-26-e910a989a]
- 2018 Range (AF9 and ZF9 Series) [PKG6.0358]
- Sony TV Software Update PKG6.0358
- Sony TV Software Update PKG6.5629
- 2018 Range [PKG6.5629]
- 2016/2017 Range [PKG6.5629]
- 2015 Range [4K TV: PKG5.381 / 2K TV: PKG5.381]
- Sony TV software update PKG6.0614
- Sony TV Operating System Update
- Updating YouView Software on Sony
Get in touch
Need more help? Visit our full contacts page here