Support - Guide not working properly

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Guide not working properly
Lost without your guide? Let’s get you back on track:
Before you do anything, pick which part of the guide isn’t working:
 
  1. Backwards programme guide
    This part of the guide uses your internet to work properly. If you’re seeing the words ‘No information available’, it sounds like you’re disconnected from the internet. Let's check:
     
    1. Bring up the menu with your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select Broadband connection
    4. If it says not connected, select Edit connection
    5. Select Automatic and the box will start looking for your router
    6. Still disconnected? Let us help you with that
    7. If you are still having problems connecting to the internet we recommend contacting your internet provider.

     
  2. Now and Next
    Freeview channels
    These channels use your aerial to populate the now and next part of the guide. If you’re seeing the words ‘No information available’ it sounds like you have an aerial reception issue.
     
    Try our steps for a weak or lost signal for help with this. You can also take a look at how to improve your signal.

    Subscription channels
    These channels use your internet to populate the now and next part of the guide. If you’re seeing the words ‘No information available’ it sounds like you might have a internet connectivity issue.
     
    Try our steps to reconnect to the internet.

    Please Note: If you are experiencing issues with TV channels not appearing in your guide with the error code YVM305, there are a number of checks you can do to help.
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