Support - Guide not working properly

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Guide not working properly
Lost without your guide? Let’s get you back on track:
Before you do anything, pick which part of the guide isn’t working:
 
  1. Backwards programme guide
    This part of the guide uses your internet to work properly. If you’re seeing the words ‘No information available’, it sounds like you’re disconnected from the internet. Let's check:
     
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select Broadband connection
    4. If it says not connected, select Edit connection
    5. Select Automatic and the box will start looking for your router
    6. Still disconnected? Let us help you with that

     
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to Network & Internet
    3. Select Network Connection Status
    4. If it says not connected, select Wired Connection and choose Automatic and your box will start looking for your router.
    5. Still disconnected? Let us help you with that
  2. Now and Next
    Freeview channels
    These channels use your aerial to populate the now and next part of the guide. If you’re seeing the words ‘No information available’ it sounds like you have an aerial reception issue.
     
    Try our steps for a weak or lost signal for help with this.

    Subscription channels
    These channels use your internet to populate the now and next part of the guide. If you’re seeing the words ‘No information available’ it sounds like you might have a internet connectivity issue.
     
    Try our steps to reconnect to the internet.
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