This part of the guide uses your internet to work properly. If you’re seeing the words ‘No information available’, it sounds like you’re disconnected from the internet. Let's check:
 

1. Open the Main Menu

2. Select Settings*

3. From Signal & Connection area and select Broadband connection

4. If it says not connected, select Edit connection

5. Select Automatic and the box will start looking for your router

6. Still disconnected? Let us help you with that.

7. If you are still having problems connecting to the internet we recommend contacting your internet provider.

*Depending on your box model, Settings will be on the last tab on the Main Menu or in a cog in the top right corner of the screen. You can get to the cog by pressing Up after opening the Main Menu. If you have the new Home Screen, you can access settings by pressing Up and then right after opening the home screen.  

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Freeview channels
These channels use your aerial to populate the now and next part of the guide. If you’re seeing the words ‘No information available’ it sounds like you have an aerial reception issue.
 
Try our steps for a weak or lost signal for help with this. You can also take a look at how to improve your signal.

Subscription channels
These channels use your internet to populate the now and next part of the guide. If you’re seeing the words ‘No information available’ it sounds like you might have a internet connectivity issue.
 
Try our steps to reconnect to the internet.

Please Note: If you are experiencing issues with TV channels not appearing in your guide with the error code YVM305, there are a number of checks you can do to help.