Support - No channel logos in the guide

HOW CAN WE HELP YOU?

No channel logos in the guide
This might be because they’ve been turned off in the settings. Let’s have a quick check:
  1. Check your settings
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Accessibility & language area and select Appearance
    4. Select Channel logos and change this to On
    5. Select Done
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to Subtitles & Accessibility
    3. Select Channel Logos
    4. Change this to ON
  2. Check your network connection status
    If there are still no channel logos in your guide, then your box may be disconnected from the internet. Let's check your connection status.
     
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select Broadband Connection
    4. If it says not connected, select Edit connection
    5. Select Automatic and the box will start looking for your router
    6. Still disconnected? Let us help you with that
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to Network & Internet
    3. Select Network Connection Status
    4. If it says not connected. Select Wired Connection and choose Automatic
    5. Select Next and the box will start looking for your router
    6. Still disconnected? Let us help you with that
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