Check your settings
Open the Menu
Select Settings*
From Accessibility & language select Appearance
Select Channel logos and change this to On
Select Done
*Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.
Check your box is connected to the internet
Check your box has a stable connection to the internet. You can check this on your box through the steps below.
If you have a wired connection:
Open the Menu
Select Settings*
Select Broadband Connection
If it says your box is not connected select Edit connection and then Auto connect
*Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.
If you have a Wi-Fi connection:
Go to Broadband Connection within your Settings menu.
If there is a local network connection issue, it will display a YVM102 Error Message. If this is the case, you will be prompted to go through the setup journey to re-establish the connection.
If there is a general network connection issue, it will display a YVM104 Error Message, If this is the case, you will be prompted to go through the setup journey to re-establish the connection.
If you have continued issues with connecting via Wi-Fi, we would recommend trying a wired connection instead.
Further help
All logos are provided by the content providers. If you see some channel logos missing, let us know by posting on our Community Forum and we can investigate further.