Whenever you experience weak signal issues, we’d recommend checking if you’re being affected by planned engineering works. They don’t happen often but when they do you could experience service interruptions or weak signals. Here’s a mini guide on what to do:
Visit the Freeview website
Pop your postcode and door number in the checker
Take a note of your most likely transmitter and region
Check the and see if you’re affected.
If you are affected then we’re afraid you’ll just need to be patient and wait the works to finish.
Atmospheric weather conditions
High atmospheric pressure can negatively affect your signal, causing picture break up. You can check the BBC website to check if there is any weather affecting your signal.
If you are affected by these conditions, we do not recommend retuning as this can make things worse.
4G signals are being used more commonly now and can cause interference with your aerial. You should have been notified by post if 4G signals would affect your area.
If you’re not sure at800 can tell you if you are and provide you with a 4G filter to fit onto your aerial set up.
Additional aerial equipment
Sometimes old or worn out cabling can affect the signal being received on the box. We would recommend trying new aerial cables as these may improve your signal.
Additional equipment can be used to help boost your signal strength or filter your signal from interference.
Aerial booster/amplifiers can be attached to your set up boosting low signal strength and quality. However it can also overload your signal. If your signal strength is too high then you can experience issues with your picture too.
Signal splitters can also reduce the signal strength to your box. Try using your box without a splitter.