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    1 Service Alert

    High pressure could affect reception across parts of the UK from Monday 22nd June 2026

    Viewers could see some disruption to their TV reception from Monday 22nd June 2026. This is due to high pressure which could disrupt the TV signals.

    This may cause YVM302 errors on YouView devices. If you are affected by this, please don't retune your box until the high pressure system has passed, as this can sometimes make the problem worse.

    BT Software Update - 0.5.110

    A YouView Box Update

    Compatible Devices

    This software version currently supports these box models:

    • RTIW387 - BT TV Box Pro

    Not sure which box model you have? We'll show you how to find out.

    Software Versions

    Manufacturer software: 0.5.110
    Component software: 4.0.158

    Latest software versions 

    Discussion

    Have some feedback on this device and update? 
    Let us know on our community forum. We've set up a discussion thread specifically for this update.

    See all Updates results

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    YouView Support: v1.2.1