An issue has been fixed where we saw the below behaviour after Freeview channel changes last week:
Blank grey tiles on the homepage menu
Box becoming unresponsive to the remote
Empty TV Guide
Unable to get any Freeview channels working
More information on this can be found on the BT website.
This software version currently supports these box models:
RTIW387 - BT TV Box Pro
Not sure which box model you have? We'll show you how to find out.
Manufacturer software: 0.5.110
Component software: 4.0.158
Latest software versions
Have some feedback on this device and update?
Let us know on our community forum. We've set up a discussion thread specifically for this update.