A YouView Box Update

January 25th, 2022

BT Software Update - 0.5.110

This is an urgent software update for BT TV Box Pro devices which includes a bug fix for an issue with Freeview channel changes.

Bug fixes

An issue has been fixed where we saw the below behaviour after Freeview channel changes last week:

  • Blank Screen

  • Blank grey tiles on the homepage menu

  • Box becoming unresponsive to the remote

  • Empty TV Guide

  • Unable to get any Freeview channels working

More information on this can be found on the BT website.

Compatible Devices

This software version currently supports these box models:

  • RTIW387 - BT TV Box Pro

Not sure which box model you have? We'll show you how to find out.

Software Versions

Manufacturer software: 0.5.110
Component software: 4.0.158

Latest software versions 


Have some feedback on this device and update? 
Let us know on our community forum. We've set up a discussion thread specifically for this update.