It looks like we can't load that service at the moment. Don't worry we know some steps that might help:
- Restart your TV
Press and hold the
button on your remote for 8 seconds, then let go. You're TV will then begin to restart.
- Check your cables
Depending on your setup, you may be using one of these methods of connection. Follow the instructions according to your setup:
- Powerline Adapters
Check both adaptors are plugged in and powered on. Make sure the Ethernet cables are connected firmly to the adapters, your router and your YouView box and all 3 lights on both adapters are on.
We recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results.
- Check your network connection status
You may be successfully connected to your router but you may not have Internet access.
Check your connection status:
- Press the HOME button on your remote
- Scroll down to Settings
- Select Network
- Select Advanced settings
- Select Network status
- Select Check connection
- Choose Yes
Here you can see if you have internet access.
- Restart your router
The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.
Please don't leave this page while your router is restarting as you won't have any internet access. Using Powerline Adapters?
Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.
- Further help
We didn’t think you’d end up here, but thanks for trying all the above steps. If you need further assistance, please drop a message on our community forum
and you will receive the help you need.