Support - Fix for YVM2105

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Fix for YVM2105
Player unavailable
It looks like we can't load that service at the moment. Don't worry we know some steps that might help:
 
  1. Try again
    If at first you don’t succeed. Try playing the programme or player again.
  2. Update your TV software
    You may not be using the latest System Software.  Make sure you are connected to the Internet then download the latest System Software. To do this, follow these instructions:

    Standard Remote
      Humax Remote
    1. Press the HELP button
    2. Navigate down and select System Software Update
    3. Choose Check for a system software update. If an update is available your TV will start to download it
     

    Touchpad Remote
      Humax Remote
    1. Press the HOME button
    2. Scroll down to the Settings section and choose Help
    3. Scroll down and select System Software Update
    4. Choose Check for a system software update. If an update is available your TV will start to download it

     
  3. Check your network connection status
    You may be successfully connected to your router but you may not have Internet access.

    Check your connection status:
     
    1. Press the HOME button on your remote
    2. Scroll down to Settings
    3. Select Network
    4. Select Advanced settings
    5. Select Network status
    6. Select Check connection
    7. Choose Yes

    Here you can see if you have internet access.
  4. Restart your router
    The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.

    Warning icon Please don't leave this page while your router is restarting as you won't have any internet access.

    Using Powerline Adapters?
    Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.
  5. Restart your TV
    The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the YouView button on your remote for 8 seconds, then let go. You're TV will then begin to restart.
  6. Further help
    We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting YouView support for further help.
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