Have you hidden the channel? If so, try un-hiding it:

Standard Remote 

1. Press the GUIDE button
2. Once the guide is open, press the Yellow button
3. Enter your Sony PIN
4. If you have hidden any channels, an option to ‘Restore all channels’ will be offered to you. Press the Red button to restore all your channels

Touchpad Remote 

1. Press the HOME button
2. Select Program Guide from the Apps row and select Guide
3. Press the Action Menu and select the Yellow button
4. Enter your Sony PIN
5. If you have hidden any channels, an option to ‘Restore all channels’ will be offered to you. Press the Action Menu and select the Red button

Please note: This option is not available on newer Sony models

Pop your postcode into an Availability Checker. Is the channel you are trying to tune to listed?

Yes

Right, so you can receive this channel. Try the next steps to see if we can pick up that channel.

No

If you can’t see it in the list, the channel may not be available in your area.

If this happens viewers are advised to do a retune of their YouView box to ensure they receive the correct channels. If the issues continues we recommend contacting the Freeview Advice Line on 0808 100 0288 for more help.

Depending on your setup, you may be using one of these methods of connection. Follow the instructions according to your setup: 

Direct Ethernet cable

Check the cable hasn’t been damaged and is firmly connected to the back of your YouView box and to the back of your router. 

Powerline Adapters

Check both adaptors are plugged in and powered on. Make sure the Ethernet cables are connected firmly to the adapters, your router and your YouView box and all 3 lights on both adapters are on.

We recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results. 

Aerial

Depending on your Sony TV model, you may need an aerial in order to receive the full selection of apps available. If you are missing some apps, try plugging the aerial in, retune the TV and try again.

A simple retune may do the trick: 

1. Navigate to Settings via the remote or Android Home Screen 
2. Select Watching TV 
3. Channels 
4. And Channel Setup

Give it a couple of minutes to retune and check to see if your signal is back to normal. You can also manually tune your channels by choosing the Digital Manual Tuning option in the Digital Tuning section.

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ⌽ Power button on your remote for 8 seconds, then let go. You're TV will then begin to restart.

Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.

Check the Freeview website to see if your transmitter is affected. 

Don’t know what transmitter you’re using? Pop your postcode into the Freeview home checker to find out.

If your area has multiple transmitters available, you can find out if there's any transmitter faults and see the signal strength of the alternative transmitters on the BBC Reception Check website.

Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:

• Storm/windy weather or high pressure conditions
• Engineering works to your local transmitter 
• 4G mobile transmitters

Have a read of our article: How to improve your signal for more help.

We didn’t expect you to end up here, but thanks for trying all the steps.

We’d suggest contacting the Freeview Advice Line on 03456 50 50 50 and they can help you further.