Have you hidden the channel? If so, try un-hiding it:
Press the GUIDE button
Once the guide is open, press the Yellow button
Enter your Sony PIN
If you have hidden any channels, an option to ‘Restore all channels’ will be offered to you. Press the Red button to restore all your channels
Press the HOME button
Select Program Guide from the Apps row and select Guide
Press the Action Menu and select the Yellow button
Enter your Sony PIN
If you have hidden any channels, an option to ‘Restore all channels’ will be offered to you. Press the Action Menu and select the Red button
Pop your postcode into our Availability Checker. Is your channel listed?
Right, so you can receive this channel. Try the next steps to see if we can pick up that channel.
If you can’t see it in the list, the channel may not be available in your area.
If this happens viewers are advised to do a retune of their YouView box to ensure they receive the correct channels. If the issues continues we recommend contacting the Freeview Support Line on 0808 100 0288 for more help.
Check your cables
Depending on your setup, you may be using one of these methods of connection. Follow the instructions according to your setup:
Direct Ethernet cable
Check the cable hasn’t been damaged and is firmly connected to the back of your YouView box and to the back of your router.
Check both adaptors are plugged in and powered on. Make sure the Ethernet cables are connected firmly to the adapters, your router and your YouView box and all 3 lights on both adapters are on.
We recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results.
Check your Wi-Fi signal is working around the rest of the home. Try using it on a mobile device for example. If you are having issues connecting the TV to Wi-Fi.
A simple retune may do the trick:
Press the HOME button on your remote
Scroll down to Settings
Select Channel Setup
Select Digital Setup
Select Digital Tuning
Select Digital Auto Tuning
Give it a couple of minutes to retune and check to see if your signal is back to normal. You can also manually tune your channels by choosing the Digital Manual Tuning option in the Digital Tuning section.
Restart your TV
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ⌽ Power button on your remote for 8 seconds, then let go. You're TV will then begin to restart.
Planned engineering works
Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.
Check the Freeview website to see if your transmitter is affected.
Don’t know what transmitter you’re using? Pop your postcode into their home checker to find out.
Check for signal interference
Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:
Storm/windy weather or high pressure conditions
Engineering works to your local transmitter
4G mobile transmitters
Have a read of our article: How to improve your signal for more help.
We didn’t expect you to end up here, but thanks for trying all the steps.
We’d suggest contacting the Freeview Advice Line on 03456 50 50 50 and they can help you further.