Wi-Fi connection

Check your Wi-Fi signal is working around the rest of the home. Try using it on a mobile device for example, if you are having issues connecting the TV to Wi-Fi.

Direct Ethernet cable

Check the cable hasn’t been damaged and is firmly connected to the back of your TV and to the back of your router.

Powerline Adapters

Check both adaptors are plugged in and powered on. Make sure the Ethernet cables are connected firmly to the adapters, your router and your TV and all 3 lights on both adapters are on.

We recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results.

Check your internet connection by going to: 

1. Settings (via either the remote or the Android Home Screen) 
   

2. Network & Internet 

And choosing Wifi or Ethernet connection

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the  button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.

If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call. 

You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.