Check your internet
Wi-Fi connection
Check your Wi-Fi signal is working around the rest of the home. Try using it on a mobile device for example, if you are having issues connecting the TV to Wi-Fi.
Direct Ethernet cable
Check the cable hasn’t been damaged and is firmly connected to the back of your TV and to the back of your router.
Powerline Adapters
Check both adaptors are plugged in and powered on. Make sure the Ethernet cables are connected firmly to the adapters, your router and your TV and all 3 lights on both adapters are on.
We recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results.
Check your TV is connected to the internet
Check your internet connection by going to:
Settings (via either the remote or the Android Home Screen)
Network & Internet
And choosing Wifi or Ethernet connection
Restart your TV
Press and hold the Power button on your remote for ~8 seconds and your TV will restart.
Further Help
If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call.
You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.