Restart your TV
Press and hold the Power button on your remote for ~8 seconds and your TV will restart.
Check your TV is connected to the internet
Check your internet connection by going to:
Settings (via either the remote or the Android Home Screen)
Network & Internet
And choosing Wifi or Ethernet connection
Restart your router
Switch your router off at the mains, leave it for 30 seconds before turning it back on. Give it a minute or two to reconnect, and then check your TV to see if this was successfully.
Note: Please do not leave this page while your router is restarting.
If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call.
You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.