Wait a moment and try again. If this does not resolve, please continue with these steps.
Check your TV is connected to the internet
Check your internet connection by going to:
Settings (via either the remote or the Android Home Screen)
Network & Internet
And choosing Wifi or Ethernet connection
Restart your TV
Press and hold the Power button on your remote for ~8 seconds and your TV will restart.
If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call.
You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.