Try loading the Player / App again. If this is unsuccessful, please move to the next step. 

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the  button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.

Switch your router off at the mains, leave it for 30 seconds before turning it back on. Give it a minute or two to reconnect, and then check your TV to see if this was successfully. 

Note: Please do not leave this page while your router is restarting. 

If the previous steps did not resolve your issue, please contact your box provider.