Restart your TV
Press and hold the Power button on your remote for ~8 seconds and your TV will restart.
Restart your router
Switch your router off at the mains, leave it for 30 seconds before turning it back on. Give it a minute or two to reconnect, and then check your TV to see if this was successfully.
Note: Please do not leave this page while your router is restarting.
Further Help
If the previous steps did not resolve your issue, you can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.