Have you hidden the channel? If so, try un-hiding it:
Press the GUIDE button
Once the guide is open, press the Yellow button
Enter your Sony PIN
If you have hidden any channels, an option to ‘Restore all channels’ will be offered to you. Press the Red button to restore all your channels
Press the HOME button
Select Program Guide from the Apps row and select Guide
Press the Action Menu and select the Yellow button
Enter your Sony PIN
If you have hidden any channels, an option to ‘Restore all channels’ will be offered to you. Press the Action Menu and select the Red button
Pop your postcode into our Availability Checker. Is your channel listed?
Right, so you can receive this channel. Try the next steps to see if we can pick up that channel.
If you can’t see it in the list, the channel may not be available in your area.
If this happens viewers are advised to do a retune of their YouView box to ensure they receive the correct channels. If the issues continues we recommend contacting the Freeview Support Line on 0808 100 0288 for more help.
Check your cables
Head around the back of your TV and check the aerial cable is securely connected.
Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.
Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on.
Restart your TV
A quick step this. Just turn off the plug for your TV, wait a few seconds and then turn it back on. Now see if this has helped.
A simple retune may do the trick:
Press the HOME button on your remote
Scroll down to Settings
Select Channel Setup
Select Digital Setup
Select Digital Tuning
Select Digital Auto Tuning
Give it a couple of minutes to retune and check to see if your signal is back to normal. You can also manually tune your channels by choosing the Digital Manual Tuning option in the Digital Tuning section.
Planned engineering works
Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.
Check the Digital UK website to see if your transmitter is affected.
Don’t know what transmitter you’re using? Pop your postcode into their coverage checker to find out.
Check for signal interference
Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:
Our blustery British weather or high pressure conditions
Engineering works to your local transmitter
4G mobile transmitters
Have a read of our article: How to improve your signal for more help.