Have you hidden the channel? If so, try un-hiding it:

Standard Remote 

1. Press the GUIDE button
2. Once the guide is open, press the Yellow button
3. Enter your Sony PIN
4. If you have hidden any channels, an option to ‘Restore all channels’ will be offered to you. Press the Red button to restore all your channels

Touchpad Remote 

1. Press the HOME button
2. Select Program Guide from the Apps row and select Guide
3. Press the Action Menu and select the Yellow button
4. Enter your Sony PIN
5. If you have hidden any channels, an option to ‘Restore all channels’ will be offered to you. Press the Action Menu and select the Red button

Please note: This option is not available on newer Sony models

Pop your postcode into an Availability Checker. Is the channel you are trying to tune to listed?

Yes

Right, so you can receive this channel. Try the next steps to see if we can pick up that channel.

No

If you can’t see it in the list, the channel may not be available in your area.

If this happens viewers are advised to do a retune of their YouView box to ensure they receive the correct channels. If the issues continues we recommend contacting the Freeview Advice Line on 0808 100 0288 for more help.

Head around the back of your TV and check the aerial cable is securely connected.

Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.

Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on. 

A quick step this. Just turn off the plug for your TV, wait a few seconds and then turn it back on. Now see if this has helped.

A simple retune may do the trick: 

1. Navigate to Settings via the remote or Android Home Screen 
2. Select Watching TV 
3. Channels 
4. And Channel Setup

Give it a couple of minutes to retune and check to see if your signal is back to normal. You can also manually tune your channels by choosing the Digital Manual Tuning option in the Digital Tuning section.

Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.

Check the Freeview website to see if your transmitter is affected. 

Don’t know what transmitter you’re using? Pop your postcode into the Freeview home checker to find out.

If your area has multiple transmitters available, you can find out if there's any transmitter faults and see the signal strength of the alternative transmitters on the BBC Reception Check website.

Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:

• Storm/windy weather or high pressure conditions
• Engineering works to your local transmitter 
• 4G mobile transmitters

Have a read of our article: How to improve your signal for more help.

Your Sony Android TV is capable of supporting multiple television applications. Please check you are not using another television application at the same time as YouView. If you are, close or terminate the other application(s) and tune to the channel again 

We didn’t expect you to end up here, but thanks for trying all the steps.

We’d suggest contacting the Freeview Advice Line on 03456 50 50 50 and they can help you further.