Check your cables
Head around the back of your TV and check the aerial cable is securely connected.
Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.
We recommend keeping your HDMI and aerial cables apart, as they can cause interference between one another.
Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on.
Retune your channels
Navigate to Settings via the remote or Android Home Screen
Select Watching TV
And Channel Setup
Choose Digital Auto Tuning, and then give it a couple of minutes to retune and check to see if your signal is back to normal.
Restart your TV
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ⌽ Power button on your remote for 8 seconds, then let go. You're TV will then begin to restart.
Planned Engineering Works
Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.
Check the Freeview website to see if your transmitter is affected.
Don’t know what transmitter you’re using? Pop your postcode into the Freeview home checker to find out.
If your area has multiple transmitters available, you can find out if there's any transmitter faults and see the signal strength of the alternative transmitters on the BBC Reception Check website.
Check for signal interference
Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:
Storm/windy weather or high pressure conditions
Engineering works to your local transmitter
4G mobile transmitters
Have a read of our article: How to improve your signal for more help.
We didn’t expect you to end up here, but thanks for trying all the steps.
We’d suggest contacting the Freeview Advice Line on 03456 50 50 50 and they can help you further.