Support - Checking your box model

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Viewers in the West & South West
Viewers in the West & South West of England may need to retune after 9am on the 19th June 2019 to ensure they receive all available Freeview channels. More information   here
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Checking your box model
Need to know which box model you have? Just follow these steps:
If you're unsure what box model you have, go through the following steps:
 
  1. Bring up the menu with your remote
  2. Select Settings
  3. Go to the Information & Reset  area and select Device Information

If you're not able to get into settings, you will be able to find the box model printed on the back or on a sticker on the bottom of the box.
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