Your TalkTalk TV Hub requires the latest software to ensure it's performing at its best and has the latest features available. You can see the current software version and manually check for an update in your Settings menu. You'll need to be connected to the internet via Wi-Fi or Ethernet cable to complete any software updates: 1. Press the Home button on your remote 2. Settings can be found via the cog at the top of the Menu. 3. Select Device Preferences 4. Select About 5. Select Release to view the current software version or Select System Update and your TV Hub will automatically check for any new software updates. Select Check for updates if you want to manually check again.
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YouView Box
YouView App Not Updating on TalkTalk TV Hub
The YouView App should update automatically on your device, if it isn't you can easily do this yourself.
Resetting your TalkTalk TV Hub to factory settings can help fix some issues. If your box has frozen and requires a restart, you should power off your TV box (via the wall socket) and wait for a few minutes before switching it back on again.
Using Maintenance Mode
Maintenance mode is used to recover your box when something has gone wrong with it. You can restore your box back to its factory settings, letting you start again from a clean slate.
TV beeping when using remote
Sounds like you may have Audio Feedback on in the settings menu. If you don’t want to hear this beeping, you can disable it in the settings menu:
If you're unsure what box model you have, go through the following steps:
Change automatic standby time
You can change the standby time in the settings menu to something that suits you best.
Box stuck in nearly ready
That’s not meant to happen. Try this step to get it started:
Reset your remote control
If your remote starts acting up, try resetting it. Pick your remote:
Sync remote to the TV
Sync your YouView remote to your TV with these steps:
Remote not working
Try these steps and we'll see if we can get it working again:
Remote control guide
We have all the information you need to use your YouView remote control.
Box won't switch on
We understand how worrying this could be. It sounds like there may be a power issue with your box. We recommend trying these steps:
Factory reset your box
We hope you never need to do this but if your box has an issue that can’t be fixed, you have the option to factory reset the box.
Using smart standby
Offering you the best of both worlds. Fast start ups during the day and energy saving at night. For everything you need to know about Smart Standby read this page:
Box start up is slow
Is your box a little slow off the mark? Then it could be because of the standby mode you’re using.
Box keeps going into standby
We always conscious about the amount of energy we use. That’s why we have an automatic standby mode. If you’ve been inactive for a certain amount of time, we’ll give you a nudge and say your box is about to go into standby. You can...
Make your box energy efficient
You can reduce the amount of energy your box uses by changing the standby mode:
Stop YouView remote controlling other Humax boxes
Some YouView remotes are made by Humax and can sometimes control other Humax boxes near you.
Volume buttons not working
Not able to change your volume using the YouView remote? It could be your settings need adjusting or an issue with the remote. Try these steps:
Using interactive zoom
A YouView first, letting you zoom in to the screen and still interact with it the way you normally would. Let’s look a bit closer at how to use it:
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