Support - Using Maintenance Mode

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Using Maintenance Mode
 
EVERYTHING YOU NEED TO KNOW
   
  1. What is Maintenance Mode?
    This is a mode used to recover your box when something has gone wrong with it. In this mode you can restore your box back to its factory settings, letting you start again from a clean slate.

    Using this mode will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recording list. Though, we know how important recordings are, so we do offer options to keep your recordings.
     
  2. Before you start
    Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. To help this run smoothly, make sure:
     
    1. Your box is plugged into the mains and the power switch on the back is switched on. Make sure you keep the box in standby. We need to access Maintenance Mode from the start up screen
    2. The aerial cable is securely connected to the Aerial In/Antenna In port
    3. The Ethernet cable is securely connected to the Ethernet port. If you’re using Powerline adapters, make sure these are connected also. Need help with these connections? See our connection guide
    4. Your box is connected to your TV with a HDMI or SCART cable and that the correct Source/ input is selected on your TV.
    5. If you're able to, make a note of all your preferred settings and scheduled recordings as you will lose them once you've completed a Maintenance Mode reset.
  3. Check your box model
    We have many different YouView boxes, because they are all slightly different, we have different instructions for them.

    Already know your box model? Then find your instructions below.

    Not sure what box model you have? Follow these steps then come back and see your instructions:
 
INSTRUCTIONS FOR YOUR BOX
   
  1. Humax DTR-T1000
    Does your box look like this?

    YouView
     
    • YES

      Then you have the original Humax DTR-T1000. Follow the steps below:
       
      1. Turn the power on using the switch found on the back of your box. A red light should appear on the front panel
      2. Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. The box will flash a blue light
      3. Press the YouView button on the front of the box
      4. The box should now enter maintenance mode
      5. Choose your preferred option and follow the on screen instructions
     
    • NO

      Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010:

      YouView
      Select the instructions for the Humax DTR-T1010 instead. 
     
  2. Humax DTR-T1010
    1. Turn the power on using the switch found on the back of your box. A white power light should appear on the front panel
    2. Touch the YouView button on the front of the box once (far left hand side of the front panel), then immediately press the VOL -  button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt
    3. Press the YouView button on the front of the box
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  3. Humax DTR-T2000
    1. Unplug and reconnect power to your box
    2. Press and hold the down navigation touch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER) prompt
    3. Press the YouView button on the front of the box. If you do not press the power button within 5 seconds the box will boot up normally
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  4. TalkTalk DN370T
    1. Turn the power on using the switch found on the back of your box
    2. Press the YouView button on the front of the box
    3. Very quickly press and hold both the channel +/- buttons together for 10-15 seconds
    4. After displaying the start screen, the box should enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  5. TalkTalk DN372T
    1. Turn the power on using the switch found on the back of your box
    2. Press the YouView button on the front of the box
    3. Very quickly press and hold both the channel +/- buttons together for 10-15 seconds
    4. After displaying the start screen, the box should enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  6. TalkTalk DN360T
    1. Turn the power on using the switch found on the back of your box
    2. Press and hold both the channel +/- buttons on the front of the box
    3. Press the YouView button on the front of the box once while stile holding both the channel +/- buttons for 10-15 seconds
    4. After displaying the start screen, the box should enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  7. Huawei DN371T
    1. Turn the power on using the switch found on the back of your box
    2. Press the YouView button on the top of the box
    3. Press and hold the down button on the top of the box
    4. After displaying the start screen, the box should enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  8. BT DTR-T2100
    1. Turn the power on using the switch found on the back of your box. A red light should appear on the front
    2. Press and hold the down arrow button on the top of the box for 5 seconds until you see Enter Maintenance Mode Y/N (Y:POWER) prompt. The box light will turn blue
    3. Press the YouView button on the top of the box
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  9. BT DTR-T2110
    1. Turn the power on using the switch found on the back of your box. A red light should appear on the front
    2. Press and hold the down arrow button on the top of the box for 5 seconds until you see Enter Maintenance Mode Y/N (Y:POWER) prompt. The box light will turn blue
    3. Press the YouView button on the top of the box
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  10. BT DTR-T4000
    1. Turn the power on using the switch found on the back of your box. A red light should appear on the front
    2. Press and hold the down arrow button on the top of the box for 5 seconds until you see Enter Maintenance Mode Y/N (Y:POWER) prompt. The box light will turn blue
    3. Press the YouView button on the top of the box
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  11. BT DB-T2200
    1. Unplug and reconnect power to your box. A red light should appear on the box
    2. Press and hold the down navigation button on your remote for 5 seconds until you see Enter Maintenance Mode Y/N (Y:POWER) prompt. The box light will turn blue
    3. Press the YouView button on the top of the box
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  12. BT DB-T2210
    1. Turn the power on using the switch found on the back of the set top box. A red light should appear on the front panel
    2. Press and hold the down navigation button on your remote for 5 seconds until you see Enter Maintenance Mode Y/N (Y:POWER) prompt. The box light will turn blue
    3. Press the YouView button on the top of the box
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  13. Plusnet DTR-T2120
    1. Turn the power on using the switch found on the back of your box. A red light should appear on the front
    2. Press and hold the down navigation button on the top of the box for 5 seconds until you see Enter Maintenance Mode Y/N (Y:POWER) prompt. The box light will turn blue
    3. Press the YouView button on the top of the box
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
  14. Plusnet DB-T2220
    1. Turn the power on using the switch found on the back of the set top box. A red light should appear on the front panel
    2. Press and hold the down navigation button on your remote for 5 seconds until you see Enter Maintenance Mode Y/N (Y:POWER) prompt. The box light will turn blue
    3. Press the YouView button on the top of the box
    4. The box should now enter maintenance mode
    5. Choose your preferred option and follow the on screen instructions
 
MAINTENANCE MODE OPTIONS

Once you have entered the Maintenance Mode Menu, you can choose from these options:

Recordable boxes:
 
  1. Software Reset
  2. Factory Reset , keep recordings (recommended)
  3. Factory Reset, delete recordings (if option 2 doesn't resolve your issue)
  4. Internet / USB recovery, keep recordings
  5. Internet / USB recovery , delete recordings

Non-recordable boxes:
 
  1. Software Reset
  2. Factory Reset (recommended)
  3. Internet / USB recovery
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