Check your cables
Time to head round the back of your box. We’ll walk you through what to do.
First things first, we need to check how your box is connected to your router. Pick your connection:
Direct Ethernet cable
Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.
Follow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports.
Check the Ethernet cable is securely connected to the Etherner port. To be safe, disconnect and reconnect it.
There should be two powerline adapters plugged in to your mains. One by your YouView box and one by your router. Check both adapters are switched on and make sure the Ethernet cables are securely connected.
Check your network connection status
You may be successfully connected to your router but you may not have Internet access.
Check your connection status:
Press the HOME button on your remote
Scroll down to Settings
Select Advanced settings
Select Network status
Select Check connection
Here you can see if you have internet access.
Check for software updates
Select Settings from the Main Menu
Select Software Information from Information & Reset
Select Update Software
We'll let you know if we find any updates and start downloading it for you.