Support - Fix for IPC6011

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Fix for IPC6011
Unavailable Channel
This means the connection to the channel hasn't been successful. Try these steps:
 
  1. Check your cables
    Head around the back of your box and check the aerial cable is securely connected to the Aerial In/Antenna In port.

    Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.

    Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on. 
  2. Retune your channels
    A simple retune may do the trick:
     
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select TV Channels
    4. Select Retune Channels

    Give it a couple of minutes to retune and check to see if your signal is back to normal.

     
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to TV Signal & Quality
    3. Select Re-tune Channels
    4. Select Start re-tuning

    Give it a couple of minutes to retune and check to see if your signal is back to normal.
  3. Try the player
    There’s always another way. Try going to your TV providers (BT or TalkTalk) on demand player:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select your TV providers On Demand player
  4. Restart your router
    The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.

    Warning icon Please don't leave this page while your router is restarting as you won't have any internet access.

    Using Powerline Adapters?
    Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.
  5. Restart your box
    The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the YouView button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
  6. Check for software updates
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Information & Reset area and select Software information
    4. Select Update software

    We’ll let you know if we find any updates and start downloading it for you.

     
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to Device Management
    3. Select Software Update
    4. Select Get update

    We’ll let you know if we find any updates and start downloading it for you.
  7. Further help
    We didn’t think you’d end up here, but thanks for trying all the above steps.

    We’d suggest contacting your broadband provider for further help.
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