Fix for IPC6024

Fix for IPC6023

Looks like we’re not getting enough broadband speed from your router to show a good picture. Try these steps and we’ll see if we can help it pick up the pace:

YVM4900

We seem to be having a little bit of trouble loading that. Try these steps and we'll give it another go:

YVM4302 No Signal

Looks like we’re not getting enough signal from your aerial at the moment. 

YVM4305 TV Channels Unavailable

It looks like we can't load that service at the moment. Don't worry we know some steps that might help:

YVM4105 App Unavailable

It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:

YVM4104 Service Unavailable

It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:

YVM4102 Broadband Connection Unavailable

It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect:

Fix for YVM302

Looks like we’re not getting enough signal from your aerial at the moment. 

Fix for IPC6011

This means the connection to the internet channel hasn't been successful. Try these steps:

Fix for YVM305

Fix for YVM607

When you try to play an HD programme, it requires authentication from your TV and YouView box. This is known as High Definition Content Protection (or HDCP). If this cannot be enabled at the time you may see this error code on screen. For BT TV Box Pro users - you may see this error if you are trying to watch 4K/UHD content on a non-UHD supported TV. If this is the case you can still watch the HD version instead.

Fix for YVM912

Fix for YVM401

Fix for YVM900

Fix for YVM210

Fix for YVM501

Fix for YVM104

Fix for YVM102

Fix for YVM606

Fix for YVM751

Fix for YVM105

It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:

Fix for YVM503

We were not able to load the image or information on your box on this occasion. Here are a few steps you can go through to try and fix it:

Fix for IPC6016

Fix for YVM106

Fix for YVM502

Fix for YVM211