Check all cables
Head around the back of your box and check the aerial cable is securely connected to the Aerial In/Antenna In port.
Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.
Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on.
Also ensure your Ethernet network cable is securely connected between your YouView box and the router/. This error code appears when you have an issue with an internet channel so it is important to ensure a good internet connection.
Retune your channels
Bring up the menu with your remote
From Signal & Connection select TV Channels
Select Retune Channels
It can take a couple minutes to tune. Don't worry, we'll let you know when we're done.
Please note that it is not possible to manually retune the box.
If you've retuned and your signal is still on the low side, have a look through the steps in our How to improve your signal article.
If you have any trouble with retuning your YouView box or you've lost some channels, please contact your box provider, internet service provider (if it is BT, TalkTalk or Plusnet) or drop a message on our community forum and you will receive the help you need.
Try the player
There’s always another way. Try going to your TV provider's (BT or TalkTalk) On Demand player:
Open the Main Menu
Select your TV provider's On Demand player
Restart your router
The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.
Please don't leave this page while your router is restarting as you won't have any internet access.
Using Powerline Adapters?
Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.
Restart your box
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
Check for software updates
Select Settings from the Main Menu
Select Software Information from Information & Reset
Select Update Software
We'll let you know if we find any updates and start downloading it for you.