Support - Fix for IPC6016

HOW CAN WE HELP YOU?

Fix for IPC6016
Channel unavailable
The channel’s connection is currently unavailable. See if we can help with these steps:
 
  1. Check your cables
    Time to head round the back of your box. We’ll walk you through what to do.
     
    First things first, we need to check how your box is connected to your router. Pick your connection:
     
    • Direct Ethernet cable
       
      1. Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect it and reconnect it
      2. Follow the cable from your box to the back of your router and make sure it’s securely connected to one of your LAN ports.
     
    • Powerline adapters
       
      1. Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect it and reconnect it
      2. There should be two adapters plugged into your mains. One by your YouView box and one by your router. Check both adapters are switched on and make sure the Ethernet cables are securely connected
  2. Retune your channels
    A simple retune may do the trick:
     
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select TV Channels
    4. Select Retune Channels

    Give it a couple of minutes to retune and check to see if your signal is back to normal.

     
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to TV Signal & Quality
    3. Select Re-tune Channels
    4. Select Start re-tuning

    Give it a couple of minutes to retune and check to see if your signal is back to normal.
  3. Reset your BT TV data
    You might need to refresh the data:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select the BT player
    3. Scroll down and select Settings
    4. Scroll down and select Reset BT TV Data. The player will then close automatically
    5. Reopen the BT Player
    6. Now go back to the channel where you got this error
  4. Further help
    We didn’t think you’d end up here, but thanks for trying all the above steps.

    We’d suggest contacting your broadband provider for further help.
Was this helpful?
2
1

Get in touch

We're open 10am - 8pm Monday to Saturday. 10am - 5pm on Sundays.