Check your cables
Time to head round the back of your box. We’ll walk you through what to do.
First things first, we need to check how your box is connected to your router. Pick your connection:
Direct Ethernet cable
Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.
Follow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports.
Check the Ethernet cable is securely connected to the Etherner port. To be safe, disconnect and reconnect it.
There should be two powerline adapters plugged in to your mains. One by your YouView box and one by your router. Check both adapters are switched on and make sure the Ethernet cables are securely connected.
Retune your channels
Bring up the menu with your remote
From Signal & Connection select TV Channels
Select Retune Channels
It can take a couple minutes to tune. Don't worry, we'll let you know when we're done.
Please note that it is not possible to manually retune the box.
If you've retuned and your signal is still on the low side, have a look through the steps in our How to improve your signal article.
If you have any trouble with retuning your YouView box or you've lost some channels, please contact your box provider, internet service provider (if it is BT, TalkTalk or Plusnet) or drop a message on our community forum and you will receive the help you need.
Reset your BT TV data
You might need to refresh the data:
Open the Main Menu
Select BT player
Select Reset BT TV Data. The player will then close automatically
Reopen the BT Player
Now go back to the channel where you got this error