YouView requires a minimum broadband speed of 3Mbps to run smoothly. You’ll need a faster speed if you’re watching subscription channels in HD or UHD.

You can find out more about the UHD requirements on BT’s support site.

Check you have enough speed using an availability checker. If it’s not fast enough, then try our steps but if they don’t work you’ll need to talk to your broadband provider about your speed.

Time to head round the back of your box. We’ll walk you through what to do.

 First things first, we need to check how your box is connected to your router. Pick your connection: 

Direct Ethernet cable

• Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.

• Follow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports.

Powerline adapters

• Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.

• There should be two powerline adapters plugged in to your mains. One by your YouView box and one by your router. Check both adapters are switched on and make sure the Ethernet cables are securely connected.

Wi-Fi connection

Go to Broadband Connection within your Settings menu:

• If there is a local network connection issue, it will display a YVM102 Error Message. If this is the case, you will be prompted to go through the setup journey to re-establish the connection.

• If there is a general network connection issue, it will display a YVM104 Error Message, If this is the case, you will be prompted to go through the setup journey to re-establish the connection.

• If you have continued issues with connecting via Wi-Fi, we would recommend trying a wired connection instead.
  

The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.

Please don't leave this page while your router is restarting as you won't have any internet access.

Using Powerline Adapters?

Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the  button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.

Sharing is caring, but if you have too many devices in your house using the internet, this can slow your speed down. Try disconnecting some of these devices and see if helps improve your issue.

We didn't think you'd end up here, but thanks for trying all the above steps.

We'd suggest contacting your service provider for further help.